Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,235 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 179 reviews)); "Good benefits, great team, free coffee" ((in 132 reviews)); "Pay is good and is widely flexible" ((in 114 reviews)); "Great Team and Product" ((in 76 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 73 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Management is bad and racists." ((in 158 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 46 reviews)); "Work work work No work life balance!" ((in 44 reviews)); "The managers don't care if you die at your desk." ((in 41 reviews)); "Upper management and corporate expectations are absurd." ((in 24 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,878 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,878 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,878 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

1.0

Jun 24, 2021

Toxic work environment

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The product is pretty cool, and so are the benefits.

Cons

Management is extremely toxic and disrespect boundaries.

Nespresso Response

5y

Hello Former Employee, It is important that our employees work in an environment where they can be inspired and thrive. I see that you no longer work for Nespresso, but we’re always looking to understand and improve. Please don’t hesitate to reach out, I value your feedback and would appreciate you taking the time to discuss further. Sincerely, Alfonso Gonzalez CEO, Nespresso North America

5.0

Jun 23, 2021

Great Company

Marketing director

Recommend

CEO approval

Business Outlook

Pros

Flexibility, sustainability, good people, nice office, leadership

Cons

Small in U.S. - limited career growth opportunities

Nespresso Response

4y

Hello Colleague Thank you for your feedback. We are happy to hear you enjoyed both the work and offered flexibility. We are incredibly grateful for the talent at Nespresso who is passionate about what we do. Regarding the opportunity areas you identified, we encourage you to share this feedback with your Line Manager, ManCom member, or HRBP. Wishing you continued success at Nespresso. Best regards, Guillaume Le Cunff, CEO

4.0

Jun 18, 2021

Luxury Retail Luxury Salary

Team leader

Recommend

CEO approval

Business Outlook

Pros

- Great pay for the position - Managers who care - Growth opportunities - Free coffee!!

Cons

- Slow-moving growth opportunities - Technology

Nespresso Response

5y

Hello Team Leader, I believe our people are what make our company great, thank you for highlighting that you have managers who care. We are proud to offer employees competitive compensation and a benefits program with excellent perks. At Nespresso, employees are encouraged to work directly with their manager and HR manager to discuss career growth aspirations. We strive to develop and promote our talent from within and are proud to be able to offer employees career advancement and mobility throughout the Nestlé USA organization. We are consistently working to improve our technology across the company, and always welcome feedback and ideas on how we can improve. Please feel free to reach out to me directly if you would like to discuss further. All the best, Alfonso Gonzalez CEO, Nespresso North America

Viewing 373 - 375 of 1,878 Reviews

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Nespresso

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