Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,235 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 179 reviews)); "Good benefits, great team, free coffee" ((in 132 reviews)); "Pay is good and is widely flexible" ((in 114 reviews)); "Great Team and Product" ((in 76 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 73 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Management is bad and racists." ((in 158 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 46 reviews)); "Work work work No work life balance!" ((in 44 reviews)); "The managers don't care if you die at your desk." ((in 41 reviews)); "Upper management and corporate expectations are absurd." ((in 24 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,878 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by demographic groups

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Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,878 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

1.0

Jun 18, 2021

So much potential, but completely missed the mark.

Team leader

Recommend

CEO approval

Business Outlook

Pros

-Pay is decent. -Good Benefits, paid for transportation, inexpensive health insurance -The people I worked directly with were great, and are very valuable to the company. -Excellent Training , you’ll learn a lot about coffee

Cons

-Zero opportunity for growth even if you have a degree in a related field. -They claim to be all about safety, really, seriously, most safety oriented retailer I will ever work for, but make retail employees everywhere go into work during blizzards. LIKE BLIZZARDS....YOU CAN NOT BE ALL ABOUT SAFETY AND BE THIS HYPOCRITICAL. LETS TALK ABOUT COVID.... - They cut Full Time employee hours in half basically... co - They made employees dip into their OWN PTO if they were exposed to covid, which we are accruing at half of the rate because hours are cut.) - if you got COVID, guess what, YOU DIDN’T GET PAID! They made you take short term disability, but you only get paid for 1 week when that happens.... -If you don’t work at the corporate level, I guess they don’t care that someone needs to uhmm...live? -COVID was extremely stressful and the fact they would make this situation worse, is beyond terrible and is a true reflection on where the values lie....

Nespresso Response

5y

Hello Former Team Leader, We care deeply about the mental health and well-being of our employees at Nespresso. Our benefits include resources specifically focused on supporting the emotional, mental, and physical well-being of our employees. I see that you have left Nespresso, but if there is anything you would like to discuss with me directly in regard to how we can better support our employees, please don’t hesitate to reach out, your feedback is important to me. Sincerely, Alfonso Gonzalez CEO, Nespresso North America

3.0

Jun 11, 2021

Decent work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

you get to choose your own hours

Cons

low pay and hours are not always available

Nespresso Response

5y

Hello Former Customer Service Representative, At Nespresso, we strive to offer competitive compensation and benefits. I see that you are no longer with Nespresso, but if you were still with us, I’d encourage you to meet with your manager to discuss hours and scheduling availability. In regard to technology, we are consistently working to improve our technology across the company, and always welcome feedback and ideas on how we can improve. Please feel free to reach out to me directly if you would like to discuss further. All the best, Alfonso Gonzalez CEO, Nespresso North America

4.0

Jun 2, 2021

Nespresso USA Non Management Role Review

Sales analyst

Recommend

CEO approval

Business Outlook

Pros

Great culture and people to work with.

Cons

Can be very fast paced and get overwhelming. Salaries are not as high as they should be.

Nespresso Response

5y

Hello Sales Analyst, Thank you for sharing that you think Nespresso has a “Great culture and people to work with”. It’s good to read that you think Nespresso has a great culture, and the key to our success is having great people. We are busy as our business is growing, and we strive to offer competitive compensation and benefits. If you would like to discuss further, please reach out to me directly, I welcome your feedback. All the best, Alfonso Gonzalez CEO, Nespresso North America

Viewing 376 - 378 of 1,878 Reviews

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So much potential, but completely missed the mark.

Decent work

Nespresso USA Non Management Role Review

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