Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,235 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 179 reviews)); "Good benefits, great team, free coffee" ((in 132 reviews)); "Pay is good and is widely flexible" ((in 114 reviews)); "Great Team and Product" ((in 76 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 73 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Management is bad and racists." ((in 158 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 46 reviews)); "Work work work No work life balance!" ((in 44 reviews)); "The managers don't care if you die at your desk." ((in 41 reviews)); "Upper management and corporate expectations are absurd." ((in 24 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,878 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by demographic groups

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Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,878 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

5.0

Jun 2, 2021

New hire

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Salary is not bad at all

Cons

Cannot work only 1 day per week

Nespresso Response

5y

Hello Customer Service Representative, Thank you for taking the time to leave a review. At Nespresso, we strive to offer competitive compensation and benefits with great perks such as few coffee and machines. In regard to your con, please reach out to me directly to discuss as I would like to better understand your feedback, I look forward to hearing from you. All the best, Alfonso Gonzalez CEO, Nespresso North America

5.0

May 24, 2021

Great

Optician

Recommend

CEO approval

Business Outlook

Pros

Friendly people are everywhere here

Cons

The money is not that great

Nespresso Response

5y

Hello Former Employee, Thank you for sharing that you think Nespresso is “great” and there are “friendly people everywhere here”. I believe our people are what make our company great. I’m not sure which role you were in formerly, as we do not have “optician” roles, however, I will say that we strive to offer competitive compensation and benefits at Nespresso. If you would like to discuss further, please do not hesitate to reach out to me directly. All the best, Alfonso Gonzalez CEO, Nespresso North America

3.0

May 21, 2021

OK company to work for

Senior applications support analyst

Recommend

CEO approval

Business Outlook

Pros

Decent benefits; company pays for commute and lunch

Cons

No sick days. Full time employees get only 3 weeks of PTO . If you are sick, you need to use your PTO. HR needs to actually take proper actions in improving employee's morale/condition based on annual survey. Not sure why surveys are done as the results are the same each year.

Nespresso Response

5y

Hello Senior Applications Support Analyst, Thank you for the feedback, we are proud to offer employees a competitive benefits program and excellent perks. At Nespresso, Paid Time Off (PTO) is a flexible option for employees to choose how they use their time away from work, PTO is accrued is based on your years of service. To discuss this benefit and how it applies to you, please reach out to your HRBP for more information. Nespresso’s annual employee survey is reviewed, shared, and used to create action plans for the continuous improvement of our employee experience. Please reach out to your department leader to learn more about the action plans created for your team. We value employee feedback and thank you for taking the time to share yours. If you would like to discuss with me directly, please reach out. All the best, Alfonso Gonzalez CEO, Nespresso North America

Viewing 379 - 381 of 1,878 Reviews

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