Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,235 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 185 reviews)); "Free machine and free coffee , some discount but not impressed .." ((in 114 reviews)); "Pay is good and is widely flexible" ((in 112 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 78 reviews)); "Great Team and Product" ((in 71 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Management is bad and racists." ((in 154 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 47 reviews)); "Work work work No work life balance!" ((in 45 reviews)); "The managers don't care if you die at your desk." ((in 39 reviews)); "Upper management and corporate expectations are absurd." ((in 25 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,878 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,878 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

4.0

Apr 5, 2021

Good but stressful

Boutique coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Free Coffee Free Machines Bonuses Tuition Assistance

Cons

Corporate isn't present in store level. Unrealistic goals. The internet is frequently down as well as the POS system because the system is connected globally with other countries. To move up you have to wait for someone to quit.

Nespresso Response

5y

Hello Colleague, We are happy to provide employees with company benefits and perks as part of our Total Rewards package. Our company is growing and evolving, and we appreciate our retail employees' efforts in supporting Nespresso's goals and providing the best customer support. We are also consistently working to improve our technology across the company. We appreciate the additional feedback to management and will pass it on to the appropriate team. Wishing you continued success at Nespresso. Best regards, Guillaume Le Cunff, CEO

4.0

Mar 23, 2021

Nespresso

Coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Lots of benefits, always busy.

Cons

Not a whole lot of upward mobility.

Nespresso Response

5y

Hello Coffee Specialist, Thank you for the feedback, we are proud to offer employees a competitive benefits program and excellent perks. Our market is growing at a fast pace and we appreciate our employees’ willingness to adapt and delight our customers with an outstanding experience. We strive to develop and promote our talent from within and are proud to be able to offer employees career advancement and mobility throughout the Nestle organization. I would encourage you to work directly with your manager to discuss your growth aspirations. Thank you for taking the time to share your review, we appreciate it. All the Best, Alfonso Gonzalez CEO, Nespresso North America

4.0

Mar 20, 2021

Good Company to work for but no many hrs offer to work, wish that on a part time t

Advisor

Recommend

CEO approval

Business Outlook

Pros

well pay good working environment

Cons

no much hrs only 4 hrs Sat and Sundays and some times you work in a week only 4 hrs

Nespresso Response

5y

Hello Advisor, Thank you for feedback, we are proud to offer employees a competitive benefits program and excellent perks. We also strive to cultivate a positive work environment and are glad to hear you enjoy working with Nespresso. I would suggest working with your manager to assess your scheduling concerns, noting that you are interested in more hours throughout the week. Thank you for the review, we appreciate it. All the Best, Alfonso Gonzalez CEO, Nespresso North America

Viewing 388 - 390 of 1,878 Reviews

Jobs at Nespresso

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Nespresso

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Good but stressful

Nespresso

Good Company to work for but no many hrs offer to work, wish that on a part time t

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