Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,235 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 185 reviews)); "Free machine and free coffee , some discount but not impressed .." ((in 114 reviews)); "Pay is good and is widely flexible" ((in 112 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 78 reviews)); "Great Team and Product" ((in 71 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Management is bad and racists." ((in 154 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 47 reviews)); "Work work work No work life balance!" ((in 45 reviews)); "The managers don't care if you die at your desk." ((in 39 reviews)); "Upper management and corporate expectations are absurd." ((in 25 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,878 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,878 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

5.0

Feb 24, 2021

Growing Market Analysis

Consultant

Recommend

CEO approval

Business Outlook

Pros

Growing Market Analysis in emerging countries

Cons

Have to travel a lot

Nespresso Response

5y

Hello Colleague, Thank you for your feedback. Our business is growing and evolving, so we appreciate our employees’ willingness and efforts to go beyond their every-day tasks to help the business provide the best service and products to our customers. Wishing you success in your future endeavors. Best regards, Guillaume Le Cunff, CEO

4.0

Feb 16, 2021

Decent place to work

Team leader

Recommend

CEO approval

Business Outlook

Pros

Great incentives, bonuses, pay, some growth (career wise).

Cons

Communication is rough between corporate/store level.

Nespresso Response

5y

Hello Team Leader, We are proud to offer employees a competitive package and excellent perks. We also strive to develop and promote our talent from within, allowing for career advancement and mobility throughout the Nespresso organization. I appreciate the feedback regarding the communications, we are always trying to improve in this area and we’ll be sure to pass this information on to the Retail Operations team at corporate. Thank you for taking the time to provide your feedback, we appreciate it. All the Best, Alfonso Gonzalez CEO, Nespresso North America

1.0

Feb 6, 2021

not fun

Boutique coffee specialist

Recommend

CEO approval

Business Outlook

Pros

coffee credit and free machines.

Cons

literally everything. management was terrible.

Nespresso Response

5y

Hello Former Employee, We are proud to offer excellent perks as part of our competitive package. It is unfortunate to hear you did not enjoy your experience and management while working at Nespresso. We invest a lot in developing our leaders and would be interested in knowing more specifics about your experience. Although you are no longer with our company, please know we’ve always encouraged employees to work with their HR business partners to discuss concerns such as yours. If you are up to further discussing these concerns, please don’t hesitate to reach out to me directly. All the Best, Alfonso Gonzalez CEO, Nespresso North America

Viewing 394 - 396 of 1,878 Reviews

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Decent place to work

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