Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,235 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 185 reviews)); "Free machine and free coffee , some discount but not impressed .." ((in 114 reviews)); "Pay is good and is widely flexible" ((in 112 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 78 reviews)); "Great Team and Product" ((in 71 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Management is bad and racists." ((in 154 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 47 reviews)); "Work work work No work life balance!" ((in 45 reviews)); "The managers don't care if you die at your desk." ((in 39 reviews)); "Upper management and corporate expectations are absurd." ((in 25 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,878 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,878 reviews)

Ratings by demographic groups

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Gender

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Disability

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Veteran status

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,878 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

2.0

Feb 3, 2021

Great Products

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great products with a huge potential for growth

Cons

Leadership not worried about employees

Nespresso Response

5y

Hello Former Employee, Thank you for recognizing our great products and potential for market growth. Our success is due to the meaningful contributions of our people at Nespresso and our Leadership not only cares but values our employees. I would be very interested in hearing more about your experience to help us identify more specifically an area of improvement. I appreciate your sharing your feedback. Please don’t hesitate to reach out if you would like to further discuss. All the Best, Alfonso Gonzalez CEO, Nespresso North America

5.0

Jan 28, 2021

Great College Job

Boutique coffee specialist

Recommend

CEO approval

Business Outlook

Pros

-The company is good (mortally and in providing resources, and a quality model for achieving success) -Pay is fairly competitive for starter job -Get some free coffee & machines -quarterly bonuses based on average sale size -Stores and Managers are empowered to make it fun, productive, and have a nice environment -some medical, dental, vision benefits -somewhat sophisticated so you aren't embarrassed to work there

Cons

-Job quality/experience is based heavily on store management. Good managers make the job fun, lucrative, efficient, and feels like a safe home. If you have a bad manager, its not as fun and they have the freedom to be harsh with punishments, clog up sales process, unsafe job security or concerning work environment.

Nespresso Response

5y

Hello Colleague, Thank you for your feedback. We are proud to provide our employees a market competitive and excellent offer as part of our Total Rewards package. We invest in our managers so they can lead their teams well and help enhance their employees work experience. Thank you for your additional insight on team building. We will pass on your message to the appropriate team. Wishing you continued success at Nespresso. Thank you, Guillaume Le Cunff, CEO

3.0

Jan 14, 2021

This company is not what it used to be

Manager

Recommend

CEO approval

Business Outlook

Pros

perks, benefits, bonus, safety measures,

Cons

senior leaders, culture change, all about sales. No work-life balance anymore. Lack of career opportunities.

Nespresso Response

5y

Hello Manager, Thank you for recognizing our efforts in taking precautions and maintaining a safe workplace for our employees. We are also proud to offer a competitive benefits program and excellent perks. Our market is growing at a fast pace and we appreciate our Nespresso teams working together to deliver the best service and support sales from every angle. Regarding your concerns, I’d suggest working directly with your manager to discuss culture changes, your workload, and desire for advancement. Thank you for your feedback and please reach out directly to me, if you’d like to discuss further. All the Best, Alfonso Gonzalez CEO, Nespresso North America

Viewing 397 - 399 of 1,878 Reviews

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