Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,240 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (39) , Customer Service Representative (33) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"And throwing benefit are great." ((in 187 reviews)); "Free machine and free coffee , some discount but not impressed .." ((in 116 reviews)); "Pay is good and is widely flexible" ((in 114 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 83 reviews)); "Good salaries and bonuses." ((in 73 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 160 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 47 reviews)); "The managers don't care if you die at your desk." ((in 39 reviews)); "Upper management and corporate expectations are absurd." ((in 23 reviews)); "Management by process, communication is bad, no promotions except for the happy few friends of the bosses...." ((in 19 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,882 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

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Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,882 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

2.0

Jun 8, 2016

(Expandable) Software Engineer

Software developer

Recommend

CEO approval

Business Outlook

Pros

* You might get some freedom, if you're (very) lucky. * Their interview process was one of the best around Lausanne, which lead them to hire skilled engineers - not sure if that is still the case

Cons

Most of their IT suck. It starts with the clunky infrastructure, heavily based on puppet, with very average sys-admins (some are barely able to write a script or understand the red hat package manager). Unfortunately as a software developer you must get through them to have anything deployed. Then their applications... it starts with the infamous Nesclub2, based on Hybris, written by a cohort of junior Moroccan developers (in Morocco). Then the even worse Nesclub3 supposed to work with SAP (no comment), written by another bunch of juniors (this time from Italy)... A lot of their tools seem to come from the 90's, reflecting their management practices, which is the worst part of Nespresso. Managers (some are called 'architects') are literally clueless and are just good at one thing: politics. That's really what differentiates an engineering company from a cafe company: in a cafe company, IT guys are just seen as labourers that are totally expandable.

1.0

Jul 28, 2021

Terrible

Manager

Recommend

CEO approval

Business Outlook

Pros

Free coffee each month and staff discounts. Work from home to be away from the office.

Cons

Senior leadership very incompetant here in Australia, Cannot make decisions yet micromanage everyone. Nespresso Vertuo line of machines are a total failure yet they keep trying to flog these despite it well known all Vertuo be a lemon, the internet is full of complaints. Customers expected to pay a premium for coffee when great coffee can be had from a supermarket for half the price and its made at the same Nespresso factory. Nespresso is ripping off customers, no wonder customers are walking away and buying cheaper alternatives. Nespresso is not the premium brand they falsely claim to be. Extreme long hours expected. Not a recommended employer.

Nespresso Response

4y

Dear Colleague, Thank you for your feedback. We appreciate the pros you outlined around our total rewards package including our free coffee and WFH opportunity. We were disappointed to read your cons specifically connected to the senior leadership team. At Nespresso, we invest in our leaders and employees development so they can work together well and achieve what they aspire in their careers. Given we are demanding and striving for excellence, we want every person to find their right fit within our company. Also we work to offer our employees at Nespresso a market-competitive total rewards package, which includes base salary, bonuses and benefits. Similar to rewards, we focus a great deal on a positive working environment for our employees We believe this balance across several components is important for our people. We would welcome hearing more specifics from you. With your additional comments, we can look further into what you raise. Please reach out to our Nespresso Australia Business Executive Officer, Jean-Marc Dragoli , or contact me directly. Wishing you continued success at Nespresso. Best regards, Guillaume Le Cunff, CEO

1.0

Aug 27, 2019

Terrible conditions

Boutique coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Free coffee although allowance has been halved this year

Cons

Management team are not trained to handle new concept store. The point of sale is so antiquated it does not link up with the eftpos machine. Error is easy and the staff members are blamed for the computer system failure. For instance it is a wharehouse system used in a retail setting. You cannot even scann merchandise you have to find codes. You also are not always allowed to go to the bathroom and beg the manager to do so.

Viewing 538 - 540 of 1,882 Reviews

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(Expandable) Software Engineer

Terrible

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