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      Nespresso

      Engaged Employer

      Nespresso reviews

      3.8

      74% would recommend to a friend

      (1,873 total reviews)
      avatar

      Alfonso Gonzalez Loeschen

      67% approve of CEO

      50% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.7

      Culture & values

      3.7

      Compensation and benefits

      3.5

      Work/Life balance

      3.3

      Senior management

      3.2

      Career opportunities

      Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,873 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      5.0
      Sep 5, 2017

      Assistant Boutique Manager

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Challenging work that is rewarded; company invests in employee growth and cares about their team, TONS of perks! Overall, very good experience so far.

      Cons

      Some processes/systems are beneficial but antiquated and can be challenging to work with.

      avatar
      Nespresso Response
      8y
      Hello, thank you for sharing your feedback with us. Developing our employees is important to us and contributes to our success. I am happy to read that you appreciate the perks offered to employees. I hear your remark about processes/systems and I can assure you they are on our priority list to be improved. Thank you, Guillaume Le Cunff President @ Nespresso USA
      4.0
      Aug 29, 2017

      Genuine care, lots of beans to juggle

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working at Nespresso is what you make of it. If you are looking to slack, you can probably do that, but don't think it won't go unnoticed. If you put in the time and hard work, it will be rewarded. Nespresso has a decent compensation package including club credit, time off, benefits, PAID LUNCHES(!), travel compensation, and training opportunities. I can't speak to life in the boutiques, but the corporate office is busy and constantly changing. Work-life balance is fair, though some departments are probably putting in more hours than needed. I don't know if this is the corporate atmosphere so much as their own work ethic.

      Cons

      Misguided or uncommunicated strategies can be difficult to act on. Reliance on HQ is awkward, and often causes unnecessary delays.

      avatar
      Nespresso Response
      8y
      Hello, Thank you for your review. I totally agree with your analysis of our workplace culture. At Nespresso, we strive to empower our employees to take initiatives and also be responsible for their own development. At times, the workload is hectic however it provides a rich, diverse and rewarding experience. Our employee package covers a wide spectrum of benefits, such as our coffee perks, learning opportunities and parental leave &support to list a few During the employee information sessions, the monthly Let’s Connect and bi-annual Town Halls, with the management team members we share the latest business updates and also encourage questions. I am all about transparent communication, so please feel free to ask me or your manager. Thank you, Guillaume Le Cunff President @ Nespresso USA
      5.0
      May 4, 2017

      Team Lead

      Team leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      Growth within the company Consistent and accommodating scheduling

      Cons

      POS System challenging Lack of training for team lead management

      Viewing 103 - 105 of 1,873 Reviews
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      ReviewsNespresso reviews

      Glassdoor has 3,226 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.