Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,242 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (39) , Customer Service Representative (33) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and free coffee on the job" ((in 193 reviews)); "overall good people to work with in the business, free coffee, awesome head office in North Sydney, generous salary, not afraid to spend money on its staff and wellbeing" ((in 124 reviews)); "Pay is good and is widely flexible" ((in 116 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 76 reviews)); "Great Team and Product" ((in 70 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 157 reviews)); "no work life balance concidered" ((in 43 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 42 reviews)); "The managers don't care if you die at your desk." ((in 40 reviews)); "Upper management and corporate expectations are absurd." ((in 24 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,882 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,882 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Mar 4, 2022

Amazing student job

Boutique coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Meet some amazing people. Always moving, doing something

Cons

might work long hours, and constantly standing, probably one of the busiest store in the mall.

Nespresso Response

4y

Hello Colleague, We appreciate your feedback and review. Thank you for sharing the positives of working for Nespresso. Our people are our top priority and we always strive to provide a positive working environment by ensuring our employees' safety and well-being. Regarding the cons you outlined, it is unfortunate to hear you were not satisfied with some elements of your experience. If you want to share more feedback regarding the opportunity areas you outline, please feel free to connect with your former Line Manager, ManCom member, or HRBP. We wish you well with your new endeavors. Thank you, Guillaume Le Cunff, CEO

5.0

Mar 3, 2022

Good place

Boutique coffee specialist

Recommend

CEO approval

Business Outlook

Pros

It wz a very positive work environment and fun

Cons

SOme customers were hard to deal with

Nespresso Response

4y

Hello Colleague, Thank you for sharing your feedback with us. It is great to know that you enjoy your experience of working for Nespresso. We are building an environment with diversity and inclusion that creates positive disruption, embraces innovation, and empowers people and teams to win. We greatly appreciate the efforts of our boutique employees in providing quality customer service and it is disappointing to read you had some challenging customers. We advise you reach out to your Line Manager or ManCom member to discuss your concerns and find the best possible solution. Wishing you continued success at Nespresso. Thank you, Guillaume Le Cunff, CEO

5.0

Mar 3, 2022

Great Place!

Crm coordinator

Recommend

CEO approval

Business Outlook

Pros

Stability, Autonomy, Challenges and learning tools

Cons

Few grow opportunities in career and in the team

Nespresso Response

4y

Hello Colleague, We appreciate your feedback and review. Thank you for sharing the positives of working for Nespresso. Our people are our top priority and we always strive to provide a positive working environment for our employees by ensuring their safety and well-being. Regarding the cons you outlined, it is disappointing to read your comments specifically connected to the career opportunities. Given we are demanding and striving for excellence, we want every employee to find their right fit within our company. We advise you to reach out to your Line Manager or HRBP to discuss your concerns. Wishing you continued success at Nespresso. Thank you, Guillaume Le Cunff, CEO

Viewing 1336 - 1338 of 1,882 Reviews

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