Nespresso reviews

3.8

74% would recommend to a friend

(1,882 total reviews)
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Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,882 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews
3.0
Jan 10, 2022
Recommend
CEO approval
Business Outlook

Pros

Free machine, monthly coffee credit.

Cons

Meet minimum target. Sometimes its unnecessary stress

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Nespresso Response
4y
Hello Colleague, Thank you for providing your feedback. We are happy to read that you enjoyed different parts of our Total Rewards package, such as market-competitive salary and coffee allowance. Regarding the cons you outlined, we are sorry to hear that you experienced stress on you position. In our Company it is important for us that we foster a positive working environment for every employee. Also, we invest a great deal in coaching and career development of our employees. We encourage you to reach out to your Line Manager to discuss your concerns. Wishing you continued success at Nespresso. Best regards, Guillaume Le Cunff, CEO
4.0
Jan 10, 2022

Good

Recommend
CEO approval
Business Outlook

Pros

Salary was good and on time, friendly work colleages.

Cons

Bad management, rude customers and no life work balance.

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Nespresso Response
4y
Hello Colleague, Thank you for your feedback. We appreciate the positives of working at Nespresso that you described. We are happy to provide our employees with a market-competitive Total Rewards package, which includes base salary. Also, it is great to know you enjoy working with your colleagues. Regarding the cons you outlined, it is unfortunate to hear you are not satisfied with some elements of your experience. We assure you that our people are top priority for us, and it is important that we foster a positive working environment by ensuring our employees' safety and well-being. It is disappointing to read you had some challenging customers. We invest a lot in our leaders and employee’s development, so they can work together well and achieve what they aspire in their careers. In addition to this, we strive to find the right balance between the customer and business needs and flexible work hours of our teams. Given we are demanding and striving for excellence, we want every employee to find their right fit within our company. We advise you reach out to your Line Manager, HR, or Management team to discuss your concerns and find the best possible solution. Wishing you continued success at Nespresso. Thank you, Guillaume Le Cunff, CEO
5.0
Jan 8, 2022
Recommend
CEO approval
Business Outlook

Pros

Excellent career development and promotions if you are ambitious.

Cons

Rotation of staff, no one stay longer working in retail. Unsociable hours and bad shifts pattern.

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Nespresso Response
4y
Hello colleague, Thank you for your feedback and for recognizing our efforts in providing career advancement and professional development opportunities for employees. Regarding the cons you outlined, it is unfortunate to hear you were not satisfied with some elements of your experience, such as staff rotation and working hours. We would welcome hearing more specifics from you. With your additional comments, we can look further into what you raise. Please, feel free to reach out to your former local ManCom member or HRBP. Wishing you the best in your future endeavors. Best regards, Guillaume Le Cunff, CEO
Viewing 1372 - 1374 of 1,882 Reviews

Glassdoor has 3,241 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.