Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,241 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (39) , Customer Service Representative (33) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 187 reviews)); "discounts and free coffee" ((in 119 reviews)); "Pay is good and is widely flexible" ((in 109 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 78 reviews)); "Free coffee and they provide you with a lot of information about the products" ((in 65 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 159 reviews)); "no work life balance concidered" ((in 46 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 45 reviews)); "The managers don't care if you die at your desk." ((in 41 reviews)); "Upper management and corporate expectations are absurd." ((in 22 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,882 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by demographic groups

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Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,882 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

2.0

Jan 5, 2022

bad

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

good customers and work space

Cons

bad management and work environment

Nespresso Response

3y

Dear Nespresso Colleague, Nespresso is dedicated to providing an environment that inspires and excites our employees. We value the contribution each employee makes to the overall culture at Nespresso and are always looking for ways to invest in the wellbeing of our employees. I value your feedback, and I hope you will take the opportunity to continue to engage with us directly. We offer several forums for listening and sharing, and together, we will work to address these points as a team. Sincerely, Alfonso Gonzalez CEO, Nespresso North America

2.0

Dec 30, 2021

Loved the benefits from Nestle

Boutique team leader

Recommend

CEO approval

Business Outlook

Pros

The benefits when you become Nestle 80% medical dental and drugs Health spending account yearly and monthly Nespresso credit Easy job and good resume experience

Cons

- Depending on the management team, it can either be good or bad. - My previous manager and assistant manager both were used to the 9-5 schedule and left all the work for the team leaders. They barely helped the team and spent most of their time at the back sitting down. - Team leaders had barely any support and felt very discouraged with this attitude. - Both manager and assistant manager did not care much about their team but the customers in general and would do anything they could to make the customer happy as opposed to their employees. - Many staff was working 7 days in a row multiple times and if you didn’t say anything they would still do it. - If someone called in sick they would ask you to stay more than 8 hours but none of those times they stayed extra. - Staff that had been working more than 1 year was jerked around and not given nestle benefits and they stayed as the outsourced company. (If you don’t ask for it, they make it so hard to give it out)

Nespresso Response

4y

Hello colleague, Thank you for your feedback. We are happy to know that you recognize different perks we provide as a part of our Total Rewards package. It's unfortunate you had difficulty with your Manager and felt pressure on your position. At Nespresso, we invest in our leaders and employee’s development, so they can work together well and achieve what they aspire in their careers. Given we are demanding and striving for excellence, we want every person to find their right fit within our company. We would welcome hearing more specifics from you. With your additional comments, we can look further into what you raise. Please, feel free to reach out to your former ManCom member, HR team or BEO of your market. Wishing you the best in your future endeavors. Best regards, Guillaume Le Cunff, CEO

3.0

Dec 29, 2021

Alright job

Sales promoter

Recommend

CEO approval

Business Outlook

Pros

Flexibility in schedule for part timers. Decent wage with commission.

Cons

No autonomy on locations you'll be working at or preference.

Nespresso Response

4y

Hello Colleague, Thank you for your feedback and review. We are happy to read that you enjoyed the benefits we provide as a part of our Total Rewards system. Our people are our top priority and we always strive to provide them with a positive working environment. Regarding the areas of opportunity, we would encourage you to share more details with us. Please, reach out to your former local HR or Management team. We wish you all the best in your future endeavors. Best regards, Guillaume Le Cunff, CEO

Viewing 1375 - 1377 of 1,882 Reviews

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