Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,238 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (39) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Good benefits and perks every month" ((in 192 reviews)); "Pay is good and is widely flexible" ((in 116 reviews)); "Free coffee is a cool perk, but I had better espresso." ((in 108 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 78 reviews)); "Good salaries and bonuses." ((in 74 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Management is bad and racists." ((in 151 reviews)); "Work work work No work life balance!" ((in 47 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 43 reviews)); "The managers don't care if you die at your desk." ((in 38 reviews)); "Upper management and corporate expectations are absurd." ((in 22 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,880 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by demographic groups

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Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,880 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

3.0

Jul 2, 2021

Not good, not bad

Boutique coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Good pay after freshly graduated

Cons

Bad company politics and no work life balance between shifts.

Nespresso Response

5y

Hello Colleague, Thank you for your feedback and review. We are happy to read that you recognize the parts of our Total Rewards package, such as market competitive salary. Regarding the opportunity areas you mention, it is unfortunate this is what you feel. We strive to have an open, transparent and collaborative organization where everyone is free to express their ideas and ask questions. Also, it is important for us to ensure that our employees have a good work-life balance. We would encourage you to contact your local market BEO, ManCom member or HRBP, so we could look further into your comments. Wishing you the best in your future endeavors. Best regards, Guillaume Le Cunff, CEO

2.0

Jul 2, 2021

great job, no hours

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

work from the luxury of your bed on a laptop.

Cons

not many hours, thats the only downfall and why im quitting

Nespresso Response

5y

Hello Colleague, We appreciate your feedback and review. Thank you for sharing the positives of working for Nespresso. Regarding the cons you outlined, we strive to find the right balance between the customer and business needs and flexible work hours of our teams. Since you are interested in more hours, we hope prior to resigning that you bring this request for more working hours to your Line Manager or ManCom member. Wishing you continuous success at Nespresso. Best regards, Guillaume Le Cunff, CEO

1.0

Jun 29, 2021

Avoid that company by all means

Senior production specialist

Recommend

CEO approval

Business Outlook

Pros

External reputation, officies, project budgets, growing business, professional outlook after Nespresso SA

Cons

Surrounded by unskilled people at the medium and high positions Managers turnover Employee turnover Do not walk the talk Prefered way of working of the company is end less trials and error again and again Humanly very poor

Nespresso Response

5y

Hello Colleague, Thank you for your feedback and review. It is good to read about the many positives of working for Nespresso that you described. At the same time, it is disappointing to read your comments about the areas you saw as opportunities. Unfortunately, I don’t agree with your view. We invest a great deal in our people, teams and organization to have the right caring culture, build and develop capabilities, and retain our talents. Given our business is demanding, we want every person to find their right fit within our company. Should you want to share more details about your concerns, please reach out to your NLT member or me. Wishing you the best in your future endeavors. Best regards, Guillaume Le Cunff, CEO

Viewing 1453 - 1455 of 1,880 Reviews

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great job, no hours

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