Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,237 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Good benefits and perks every month" ((in 192 reviews)); "Pay is good and is widely flexible" ((in 116 reviews)); "Free coffee is a cool perk, but I had better espresso." ((in 108 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 78 reviews)); "Good salaries and bonuses." ((in 74 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Management is bad and racists." ((in 151 reviews)); "Work work work No work life balance!" ((in 47 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 43 reviews)); "The managers don't care if you die at your desk." ((in 38 reviews)); "Upper management and corporate expectations are absurd." ((in 22 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,879 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,879 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

2.0

Jun 3, 2021

Average company, APPALLING management

Coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Free machine, free coffee. The job itself is easy breasy if you have half a brain and a knack for customer service. The hard part is working with staff and management who bully lie and commit literal fraud and are left to get away with it if they pull in the numbers.

Cons

Absolutely no priority of staff well-being. Terrible management and abuse of power. Not willing to provide adequate staffing. Not even enough managers let alone staff. The boutiques are spread much too thin and staff turnover is shocking. You can get away with fraud if you’re someone who pulls in big numbers but don’t ever try to work with a bit of humanity or you’ll be in the office more than the shop floor.

Nespresso Response

5y

Hello Colleague, Thank you for your feedback. We appreciate the pros you outlined regarding the parts of our Total Rewards package, such as free coffee and machines. It's unfortunate you had difficulty with your Manager and team. We invest a great deal in our leaders and employee’s development, so they can work together well and achieve what they aspire in their careers. We are a company with strong values and culture, which cares for our people. At Nestle we treat each other with respect and mutual dignity and have zero tolerance for any kind of discrimination, violence, and harassment at work. We would welcome hearing more specifics from you. With your additional comments, we can look further into what you raise. Please reach out to our Nespresso UK BEO, Guillaume Chesneau, at guillaume.chesneau@nespresso.com, or contact me directly. We wish you much success with your future endeavors. Best regards, Guillaume Le Cunff, CEO

4.0

May 28, 2021

good

Coffee specialist

Recommend

CEO approval

Business Outlook

Pros

salary, benefits and free coffee

Cons

management, career possibilities, poor office quality

Nespresso Response

5y

Hello Colleague, Thank you for your feedback and review. We appreciate the pros you outlined around the parts of our Total Rewards package, such as free coffee, market competitive salary, and benefits. Regarding the cons you described, we focus a great deal on our people’s career development and talent management. Also, we always try to invest in our leaders, so they can work together with their teams and achieve what they aspire in their careers. Given the concerns you raise, we will pass the feedback to our management team. Wishing you the best in your future endeavors. Best regards, Guillaume Le Cunff, CEO

5.0

May 27, 2021

Good place

Coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Machine Coffee allowance Bonuses Birthday cake Christmas hamper Lovely environment Progression possibilities

Cons

Holiday limitation, unable to work during pęka season (november, december)

Nespresso Response

5y

Hello Colleague, We appreciate your feedback and review. Thank you for recognizing different perks and benefits that we provide in Nespresso, such as free coffee and machines, bonuses and many other. We are happy to read you enjoy the working environment. Regarding your cons, we would encourage you to reach-out to your Manager to discuss your concerns. Wishing you continued success at Nespresso. Best regards, Guillaume Le Cunff, CEO

Viewing 1465 - 1467 of 1,879 Reviews

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Average company, APPALLING management

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