Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,231 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 187 reviews)); "Good benefits, great team, free coffee" ((in 130 reviews)); "Pay is good and is widely flexible" ((in 116 reviews)); "Good salaries and bonuses." ((in 74 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 66 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Management is bad and racists." ((in 161 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 46 reviews)); "The managers don't care if you die at your desk." ((in 42 reviews)); "Upper management and corporate expectations are absurd." ((in 25 reviews)); "Management by process, communication is bad, no promotions except for the happy few friends of the bosses...." ((in 20 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,875 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,875 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

5.0

May 11, 2018

Fun working environment

Retail - coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Fun and supportive working environment Frequent job rotation

Cons

Standing long hours in heels

1.0

May 8, 2018

Low class.

Regional sales manager

Recommend

CEO approval

Business Outlook

Pros

$300 of free Nespresso Club credit each quarter.

Cons

Middle management isn't allowed to manage people effectively in this exceptionally top-down corporation. This allows for a toxic environment to develop, and leads to really unhappy employees. I was recently "let go" following a minor incident that could have easily been solved with a simple discussion with my manager. But because of fear driven by a weak leadership team, it escalated straight to HR. I never had a chance, or a discussion with my manager. "Low class." Do yourself a favor and look beyond the shiny branding and movie star commercials. Take it from those who know, and look elsewhere for employment.

Nespresso Response

8y

Hello - Thank you for your post. We appreciate you taking the time to provide your feedback. Nespresso employees enjoy numerous benefits including our generous Club credit, I’m glad to read that you have enjoyed these perks. I have carefully read your cons. I’m sorry for your current feelings regarding your termination. I trust our HR team followed the Nespresso Code of Conduct and Compliance very seriously when discussing the details with your previous manager. You can reach our confidential employee help-line at 888-424-2409 should you wish to speak with them further. We wish you luck in your future endeavors. My Regards, Guillaume Le Cunff

5.0

May 7, 2018

One of the best companies I’ve ever worked for

Team lead

Recommend

CEO approval

Business Outlook

Pros

This company takes into account that it’s stressful working in retail and offers competitive pay to help and also great benefits. This company wants to make sure us employees are taken care of and believe that in turn we will do our best and take care of customers.

Cons

Stressful environment. Computer system is confusing. Huge work load. Lots of product knowledge

Nespresso Response

7y

Hello Team Lead, Thank you for recognizing Nespresso USA as a company that takes care of our employees and believes that our employees do their best to take care of our customers. With new technologies in place for 2019, we are certain our software programs will have stronger capabilities to accommodate prompt service within our boutiques. As Club Members are our top priority, we want to ensure the best possible experience. We offer our coffee specialists a great training program which includes all facets of the business, product knowledge and sales opportunities. We’re proud to offer competitive benefit programs and great perks, and we’re here to help, I hope to hear to from you to discuss improvements. All my best, Guillaume Le Cunff President & CEO, Nespresso USA

Viewing 1501 - 1503 of 1,875 Reviews

Jobs at Nespresso

Retail Stock Associate

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Retail Sales Associate, part-time

Nespresso

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