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      Nespresso

      Engaged Employer

      Nespresso reviews

      3.8

      74% would recommend to a friend

      (1,878 total reviews)
      avatar

      Alfonso Gonzalez Loeschen

      68% approve of CEO

      50% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.7

      Culture & values

      3.7

      Compensation and benefits

      3.5

      Work/Life balance

      3.3

      Senior management

      3.2

      Career opportunities

      Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,878 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      4.0
      Mar 23, 2021

      Good care during pandemic for staff!

      Boutique coffee specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Guaranteed 12 weeks of pay last year when boutiques closed down, made efforts to maintain team environment through online activities and learning. Feel values as an employee

      Cons

      High expectations for a retail role, you need to talk a lot and be very on your feet - explaining some promotions can be confusing for customers where there are often many promotions and some are quite elaborate. A lot of marketing focusses on pushing promotion through staff and staff interaction with customers, which can be difficult sometimes

      avatar
      Nespresso Response
      5y
      Hello Colleague, Thank you for your feedback and for recognizing our efforts to guarantee pay for our employees during the pandemic. We care about the wellbeing of our employees and want to ensure they feel valued. Our business is growing and evolving, and we appreciate the efforts of our retail employees to provide the best service to our boutique customers. Please speak to your Line Manager or ManCom member about the opportunities you see. It is important to hear your voice and see what we can do as a company to improve. Wishing you continued success at Nespresso. Best regards, Guillaume Le Cunff, CEO
      4.0
      Mar 19, 2021

      Decent

      Coffee specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      salary, benefits and perks, culture, team

      Cons

      the individual kpi's were sometimes a bit unrealistic

      avatar
      Nespresso Response
      5y
      Hello Colleague, Thank you for your feedback. We are proud to offer employees competitive market benefits and perks as part of our Total Rewards. We are also happy to hear you enjoyed Nespresso's company culture and working with your team. Our business is growing and evolving and we appreciate the efforts of our retail employees to provide the best service to our boutique customers. Wishing you the best in your future endeavors. Best regards, Guillaume Le Cunff, CEO
      4.0
      Mar 19, 2021

      Casual employee

      Coffee specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Extensive training Lots of support Good pay

      Cons

      Other casuals can get toxic

      avatar
      Nespresso Response
      5y
      Hello Colleague, Thank you for your feedback. We are happy to hear you felt supported and enjoyed your benefits as part of our Total Rewards. We make it a priority that our employees are provided with extensive training to ensure they are equipped and fully capable of doing their jobs. Regarding your concern, we would suggest speaking directly with your Line Manager or ManCom member who can help resolve any contraints you feel. Wishing you continued success at Nespresso. Best regards, Guillaume Le Cunff, CEO
      Viewing 1507 - 1509 of 1,878 Reviews
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      ReviewsNespresso reviews

      Glassdoor has 3,235 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.