Nespresso reviews

3.8

74% would recommend to a friend

(1,875 total reviews)
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Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,875 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews
5.0
Nov 12, 2019

Great company

Recommend
CEO approval
Business Outlook

Pros

-Amazing benefits -Great colleagues -Company really stands behind values, especially sustainability and investment in coffee farmers -Lots of opportunity for personal and professional development -company always looking for how to improve processes for better results

Cons

-Working for such a large company, often we aren’t able to move fast enough on objectives -technology is a challenge, especially for the stores (POS is not user friendly)

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Nespresso Response
5y
Hello District Manager, Thank you for recognizing Nespresso USA as a “Great company”, it’s wonderful to see that you’ve been with us for 5-7 years, your tenure speaks volumes about your experience here. We’re proud to offer competitive benefit programs and great perks, and we strive to develop and promote our talent from within. Our people are key to our success, many of our employees have grown with us by taking advantage of our many learning and development programs which include learning about our core values and sustainability initiatives. We also offer our employees opportunities to visit Nespresso coffee farms, which are incredible ways to communicate and learn from our partners. The US market is growing at a fast pace with high achievement goals. Teams at Nespresso USA work hard to deliver the best service and quality product to our customers, your drive to move fast is appreciated. Our technology tools have been undergoing updates, but if you have ideas for improvements, I encourage you to share with our IT team. We’re here to help and always looking to improve. Thank you, Barbara La Rocca VP of HR, Nespresso USA
1.0
Aug 18, 2019
Recommend
CEO approval
Business Outlook

Pros

Fulltime employee get 401 k , benefits, bonus and recognition points.

Cons

Not enough staff to work Store , way too many tasks , employees hate the job so it makes it depressing to work there, customers are the worst and the company just sees u like a money sign you are just a number to them.

2.0
Jul 14, 2019

Improvement

Recommend
CEO approval
Business Outlook

Pros

Free coffee and two machines every year

Cons

Top heavy management and no work life balance.

Viewing 163 - 165 of 1,875 Reviews

Glassdoor has 3,229 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.