Nespresso reviews

3.8

74% would recommend to a friend

(1,873 total reviews)
avatar

Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,873 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews
3.0
Mar 20, 2025

Handy gig for solo work

Recommend
CEO approval
Business Outlook

Pros

Being your own boss Having one to one time with customers

Cons

Depends on what store youre placed

avatar
Nespresso Response
1y
Hello, Thank you for sharing your feedback with us. We are glad to know, that you recognize our aspiration in cultivating a comfortable working environment. It is also a pleasure that you valued personal interactions with customers, as we greatly cherish the efforts of our employees in providing quality service. Regarding the drawbacks you outlined, it's upsetting that your experience was not entirely positive. At Nespresso, we focus a great deal on our talent management. We always support our people in their career aspirations and provide everyone with various learning and training opportunities. We will forward your review with the responsible team, but you are always welcome to share more details with your local HR team so that we can look even further into your comments and improve. We wish you all the best. Thank you.
3.0
Mar 19, 2025
Recommend
CEO approval
Business Outlook

Pros

Good product - Customers nice

Cons

Uniform uncomfortable - Management poor

avatar
Nespresso Response
1y
Hello, Thank you for taking the time to share your feedback. We sincerely appreciate your positive comments about our product and and your appreciation of our customers. However, we are genuinely sorry to learn about the discomfort you experienced with our uniforms and the perceived shortcomings in our management. We want to assure you that we take these concerns seriously. After a period of time gathering feedback from all our boutique colleagues globally, we’re in the process of rolling out new uniforms which provide more choice, comfort and sustainability. At Nespresso, we also invest a lot in our leadership system to create a work environment where every employee feels supported, and valued. Your feedback is invaluable to us as we continuously work towards improving and enhancing the experience for all our people. If you would like to provide more specific details, we encourage you to reach out to our former local HR team. We wish you well in your new endeavors. Thank you.
5.0
Mar 18, 2025
Recommend
CEO approval
Business Outlook

Pros

work-life balance environment. friendly working culture

Cons

Zero tolerance to discuss Karens

avatar
Nespresso Response
1y
Hello Colleague, Thank you for taking the time to share your experience with us. We always strive to foster a friendly and supportive environment, and we are happy to know that you appreciate our efforts in this area. At Nespresso, we are also committed to achieving our business goals while also ensuring that our people have comfortable work hours. Regarding the drawbacks you highlighted, it is disappointing to read you had some challenging customers. We greatly appreciate the efforts of our employees in providing quality service. If you want to share more details with us, please feel free to contact your local HR or management team. Wishing you much success at Nespresso. Thank you.
Viewing 169 - 171 of 1,873 Reviews

Glassdoor has 3,226 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.