Nespresso reviews

3.8

74% would recommend to a friend

(1,873 total reviews)
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Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,873 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews
5.0
Apr 15, 2016

Coffee Specialist

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working with Nespresso was a great overall experience. Great company and awesome coworkers.

Cons

Working as customer service always has its ups and downs. If you can handle irate customers you will do well in this industry.

5.0
Apr 12, 2016
Recommend
CEO approval
Business Outlook

Pros

Company is willing to invest resources to help with development. Generous with bonus schedule and Holiday and Vacation pay structures.

Cons

There is a lot of knowledge needed to perform in any role in the company and even a loss of an employee at any level could greatly affect business performance.

1.0
Apr 8, 2016
Recommend
CEO approval
Business Outlook

Pros

Favoritism and nepotism. If you are dating the brother or sibling of the managers you can get any position you want in back office. The only good reviews here are fake reviews posted by the managers who are doing damage control

Cons

The company has been sued so many times. They pay their employees hush money the machines break and instead of doing a mandatory recall they lie to their customers and act as if they did not know their coffee machines cause fires

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Nespresso Response
10y
Hello – I’m disappointed your view on your experience is what you describe. I want to tell you that my leadership team and I are committed to do the right things relative to the topics you raise. We uphold and practice fairness and equity, are pleased with the open and transparent dialogue we have in our company, and with Glassdoor as one of these vehicles, and work hard to provide exceptional product quality, service, and safety. We would like the opportunity to understand your concerns and improve your experience. I Invite you to share your feedback with specific examples by either contacting our confidential employee help-line at 888-424-2409 or speaking with me directly. We want the opportunity to make your future at Nespresso much more positive. Thank you for expressing your views. Guillaume Le Cunff President @ Nespresso USA
Viewing 1711 - 1713 of 1,873 Reviews

Glassdoor has 3,226 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.