Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,226 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (62) , Team Leader (58) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 188 reviews)); "Good Colleagues, Free Coffee, Able to learn coffee knowledge" ((in 127 reviews)); "Pay is good and is widely flexible" ((in 111 reviews)); "Good salaries and bonuses." ((in 74 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 72 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 155 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 43 reviews)); "Work work work No work life balance!" ((in 41 reviews)); "The managers don't care if you die at your desk." ((in 38 reviews)); "Upper management and corporate expectations are absurd." ((in 22 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,873 total reviews)

Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

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Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,873 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

1.0

Mar 29, 2016

Corporate knowing their managers.

Boutique

Recommend

CEO approval

Business Outlook

Pros

we're starting to lose a lot of our "pros" because a lot is being asks by us while at the same time they're taking away a lot of employee appreciation that we use to get and they don't want to pay us ..

Cons

It's getting really sad that you can't move up in Nespresso because there are so many people being hired from one particular company because of a new upper manager. It is shocking because the new management is then being trained by the same people that should have moved up in the same stores. I'm starting to wonder if the upper level managers, in corporate know what is going on and don't care, or really just don't know what going on in their boutique stores; I would like to know.

Nespresso Response

10y

Hello - I read with much interest your comments. At Nespresso USA, we are committed to developing from within using programs such as our new Retail Management Development Program and our PDG which we use as a tool to identify future internal talent. Currently YTD 58% of the open jobs for all salaried positions including Boutiques management are filled with internal employees. There is certainly a balance we need to achieve between filling jobs with internal employees and hiring talent from the outside. When we do hire externally, we are looking to bring specific skills we believe are not readily available into specific jobs or locations. Since I don’t know the specifics around the situation you are referring to, I suggest you provide more information regarding your experience by contacting me or calling our confidential employee help-line at 888-424-2409. We will look into it. Thank you for taking the time to express your view. Guillaume Le Cunff President @ Nespresso USA

5.0

Mar 29, 2016

Amazing Company!

Crc

Recommend

CEO approval

Business Outlook

Pros

Working at Nespresso, USA has great benefits, both internal and external. Salary is competitive, and retirement options are nice. Being under the Nestle umbrella provides stability, reliability and career options.

Cons

Marketing Campaign information (promotions, offers) is shared a bit late and not always provisioned correctly in our systems, which can cause customer and employee frustration and potentially turn customers away. Things have improved in the last year; in particular, however, this seems to be an area that can always improve.

Nespresso Response

10y

Thank you your positive feedback. I have to admit that employees often comment on our great perks. Being part of the Nestle group allows us to offer benefits and career options covering many of our employee’s needs. Our promotional campaigns are an area of opportunity we have been working on. Through our continuous improvements efforts, we are getting better, and our new OMNI-Channel approach is creating internal efficiencies and is gradually ironing out the imperfections. We are confident we will reach greater satisfaction both internally and externally as we move forward. We certainly continue our efforts at openness and transparency. Thank you! Guillaume Le Cunff President @ Nespresso USA

2.0

Mar 23, 2016

Do not reccomend

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Free Coffee, International travel, free metro card and lunch stipend

Cons

Toxic work environment. Favoritism if French or male. Lack of market autonomy.

Viewing 1714 - 1716 of 1,873 Reviews

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