Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,223 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 73% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

73% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (62) , Team Leader (58) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Brand Ambassador (22) , Coffee Advisor (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and free coffee on the job" ((in 182 reviews)); "Free coffee is a cool perk, but I had better espresso." ((in 123 reviews)); "Pay is good and is widely flexible" ((in 112 reviews)); "Great Team and Product" ((in 73 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 73 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 165 reviews)); "Work work work No work life balance!" ((in 44 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 44 reviews)); "The managers don't care if you die at your desk." ((in 36 reviews)); "Upper management and corporate expectations are absurd." ((in 24 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

73% would recommend to a friend

(1,872 total reviews)

Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,872 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Jun 18, 2015

After sales coordinator

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Fun colleagues - Rapid advancement

Cons

- Bureaucratic - Harsh atmosphere -

5.0

Jun 15, 2015

Coffee Specialist

Coffee specialist

Recommend

CEO approval

Business Outlook

Pros

You get to engage with Club Members about Nespresso Coffee. You get to share about Nespresso to potential consumers who are interested about the Machine technologies, Gran Cru capsules, and share the benefits about the Nespresso Club. You get to learn more and more about yourself between your strengths and weaknesses. Also, you have the ability and freedom to improve on your weaknesses without bitter constructive criticism. Managers are willing to help you if you have any questions or concerns about any doubts.

Cons

You need patience. You need compassion. You need to be willing to work hard and play a strong team player role. This isn't a negative review but this is a review that will help you to see if you have these powerful qualities before you are interested in working with Nespresso. All it takes is passion, loving what you like to do as a Coffee Specialist and being comfortable to work with the respected public and your team.

Nespresso Response

10y

Hello, thank you for your review. Your comments are insightful and provide a behind-the-scenes description of some of the day-to-day interactions a Boutique Coffee specialist would experience. Yes you are right. At Nespresso, we have much to be proud of and passionate about. This passion is our asset. Our managers and coffee specialists must strive to set the standard. When we share these values with our customers, we will ignite their passion for our brand. Frequent product and company updates are available on our Employee Portal and also shared in our weekly Boutique Newsletter. Since I started in January, I have met with more than 600 employees and I will continue to facilitate direct interactions between coffee specialists and management to listen and get even more feedback and ideas. Thank you again for sharing your experience and advice. We appreciate your feedback! Guillaume Le Cunff President @ Nespresso USA

1.0

Jun 13, 2015

Unhappy employee

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Decent pay and benefits , good co-workers

Cons

most store mangers are good but half got thier jobs as a favor, more than one manager have no clue what they are doing. The peolple that should get promoter that are in the company for a long time and are very efficient at theirs jobs, don't get a change, the company promotes how they give you opportunities to grow but that's a big FAT LIE only if you know somebody you move up, not base on your hard work or qualifications, terrible mangement at the corporate level

Nespresso Response

10y

Hi – thank you for your review, all feedback is important to us. Regarding our internal recruitment, we follow specific guidelines to assess our employees’ skills and also fill jobs with internal talent where skills fit an open position. In 2014, 55% of our jobs were filled with internal candidates. I encourage you through your performance review and PDG to mention your willingness to take up a new role within your location. There are always opportunities. You may also consider talking to your HRBP for career advice. Should you like to provide more specific information regarding your remarks, please contact me or our confidential employee help-line at 888-424-2409. Thank you for your feedback. Guillaume Le Cunff President @ Nespresso USA

Viewing 1780 - 1782 of 1,872 Reviews

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