Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,220 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 73% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

73% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (62) , Team Leader (58) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (23) , Brand Ambassador (22) , Coffee Advisor (22)

What are the pros of working at Nespresso according to real employee reviews?

"And throwing benefit are great." ((in 193 reviews)); "Good benefits, great team, free coffee" ((in 140 reviews)); "Pay is good and is widely flexible" ((in 112 reviews)); "Good salaries and bonuses." ((in 77 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 71 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 161 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 46 reviews)); "no work life balance concidered" ((in 44 reviews)); "The managers don't care if you die at your desk." ((in 42 reviews)); "Upper management and corporate expectations are absurd." ((in 24 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What Nespresso locations have received the highest employee ratings?

Orlando , Dallas , Chicago , Miami , Atlanta

Nespresso reviews

3.8

73% would recommend to a friend

(1,871 total reviews)

Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,871 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

5.0

Mar 27, 2026

Review for Nestle Nespresso, Bangalore IT Hub

Platform tech lead

Recommend

CEO approval

Business Outlook

Pros

Employee friendly, great work-life balance, salary and perks Great employee rewards policies Strong and very supportive leadership Inclusive culture

Cons

Medical insurance not available for parents so that can be incorporated as an improvement

Nespresso Response

2mo

Hello colleague, Thank you for taking the time to share your feedback. We are pleased to read that you appreciate Nespresso’s employee‑friendly environment, work‑life balance, leadership support, and inclusive culture. It is important to us that everyone feels welcome. At Nespresso, we continuously evolve our employee experience and regularly review our policies and benefits to ensure they remain aligned with the needs of our people. Your perspective contributes to this ongoing journey. If you have any additional details or suggestions you would like to mention, please feel free to share them with your local HR or management team. Thank you for being part of Nespresso, and we wish you continued success with us.

3.0

Mar 26, 2026

Starts off amazing then staggered drastically

Boutique coffee specialist

Recommend

CEO approval

Business Outlook

Pros

You start off with alot of hours and good pay. Great co workers and benefits

Cons

They drastically cut your ours Only Tema leads get 40 hours You're basically part time with 30 hours There's favoritism

Nespresso Response

2mo

Hello colleague, Thank you for taking the time to share your feedback. We’re pleased to hear that you value the pay, benefits, and the support we provide to our people. Regarding the points for improvement you raised, we would like to highlight that at Nespresso we continuously work on fostering a consistent and engaging employee experience. We regularly review our operational practices to support our teams across all boutiques and will take your feedback into consideration. We wish you continued success with us. Thank you.

4.0

Mar 26, 2026

Review

Coffee bar specialist

Recommend

CEO approval

Business Outlook

Pros

Management tried their hardest to create a motivating and non toxic work environment.

Cons

Company policies regarding memberships creating an interrogative process just for a customer to get coffee.

Nespresso Response

2mo

Hello , Thank you for providing us with your feedback. It is delightful to read that you appreciated your management team. Thank you for recognizing our efforts in creating a welcoming and supportive environment for our peopele. Regarding the cons you highlighted, we are committed to continuously evaluating and enhancing our policies to make sure they are practical and our customers receive quality service. Our goal is to maintain efficiency while ensuring clarity and support to everyone. We constantly strive to improve and your insights are very valuable. If you have any additional details or suggestions, please feel free to share them with your former HR or management team. Wishing you much success in your new endeavors. Thank you.

Viewing 16 - 18 of 1,871 Reviews

Jobs at Nespresso

Retail Sales Associate

Retail Sales Associate

Retail Sales Associate (Part-Time)

Retail Sales Associate (Full-Time)

Retail Stock Associate, Part-time

Nespresso

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Review for Nestle Nespresso, Bangalore IT Hub

Starts off amazing then staggered drastically

Review

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