Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,227 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (62) , Team Leader (58) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 184 reviews)); "Pay is good and is widely flexible" ((in 126 reviews)); "Good Colleagues, Free Coffee, Able to learn coffee knowledge" ((in 124 reviews)); "Good salaries and bonuses." ((in 81 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 74 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 154 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 43 reviews)); "The managers don't care if you die at your desk." ((in 40 reviews)); "Upper management and corporate expectations are absurd." ((in 24 reviews)); "Management by process, communication is bad, no promotions except for the happy few friends of the bosses...." ((in 20 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,874 total reviews)

Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,874 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

Veteran status

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,874 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

5.0

Nov 7, 2024

Sales associate

Sales

Recommend

CEO approval

Business Outlook

Pros

Great team and environment. Enjoyed working there

Cons

No cons I can possible add

Nespresso Response

1y

Hello, Thank you for taking the time to share your positive experience with us. We are delighted to read that you enjoyed working with your colleagues. At Nespresso, one of our main priorities is to create an environment where people support each other and thrive together. It is a pleasure to receive such an encouraging review, as we understand the importance of caring for our employees. If you ever have any further feedback or suggestions, you are always welcome to share them with your former HR team. We wish you all the best in your new endeavors. Thank you.

3.0

Nov 7, 2024

Great company

Manager

Recommend

CEO approval

Business Outlook

Pros

It’s an easy fun job if you are a regular employee

Cons

horrible and unorganized execution. They want to change everything at once with no clear communication until you are in the thick of it . Even within management

Nespresso Response

1y

Hello, Thank you for taking the time to share your thoughts with us. We are constantly working towards improvement and appreciate your candor. We understand the importance of clear and effective communication, especially during times of change and recognize the significance of strong leadership in creating a supportive and productive work environment. We value your feedback and will share it with the responsible team to help enhance the overall employee experience. Wishing you well in your future endeavors. Thank you.

2.0

Nov 7, 2024

Started off good but made redundancy

Coffee advisor

Recommend

CEO approval

Business Outlook

Pros

- Good amount of initial training on the brand, services and products - Independent work - Freely managing KPI's through commission - Good pay

Cons

- Felt really let down by management when they decided to make redundancies without considerate notice - There was no redundancy payout - No more extra hours

Nespresso Response

1y

Hello, Thank you for taking the time to provide feedback on your experience with us. We appreciate all the positive sides you mentioned. It is great to know that you were satisfied with your salary and recognized the various training opportunities we offer to our employees. Regarding the cons you highlighted, it is important to us to make sure our people are always properly informed and supported, and it is disappointing to read that you felt let down by your management team. At Nespresso, we put a lot of effort into creating a comfortable working environment with transparent communication at every level. Thank you for bringing these points to our attention, we will pass your review to the responsible team, Wishing you well in your new endeavors. Thank you.

Viewing 229 - 231 of 1,874 Reviews

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Sales associate

Great company

Started off good but made redundancy

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