Nespresso reviews

3.8

74% would recommend to a friend

(1,874 total reviews)
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Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,874 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews
5.0
Oct 16, 2024

Fun and Fast paced

Recommend
CEO approval
Business Outlook

Pros

Discounts Paid time off Free machine

Cons

Fast Paced Lengthy Closing Uniforms

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Nespresso Response
1y
Hello Colleague, Thank you for taking the time to share your thoughts about your experience with us. It is a pleasure to hear that you appreciate various benefits we provide to our people, such as discounts and a free coffee machine. We are also glad to know that you are satisfied with your paid time off. Regarding the cons you mentioned, at Nespresso, we do our best to make sure that our employees have a comfortable working environment and have all the necessary support they need. We appreciate our teams' collaborative efforts to deliver the best service to our customers. As for the uniforms, we understand the importance of clothing and will consider it. Your feedback is important to us, as it allows us to improve. We would encourage you to reach out to your Line Manager or local HR team with more details and suggestions. Wishing you continued success at Nespresso. Thank you.
5.0
Oct 13, 2024
Recommend
CEO approval
Business Outlook

Pros

Flexible Professional Good culture Career growth

Cons

Sometimes you need to cover full time shifts

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Nespresso Response
1y
Hello, Thank you for sharing your review with us. We are happy to know, that you appreciate our professionalism, as well as caring work culture that we foster for our employees. It is important to us to make sure that everyone has all the necessary support to reach their career aspirations and succeed. Regarding the cons you described, it's unfortunate to know you're not fully satisfied with your experience. At Nespresso, we continuously strive to find the right balance between the customer and business needs and comfortable work hours of our teams. Your feedback is important and valuable to us, as we constantly seek to improve, and we would welcome hearing more specifics from you. Please, reach out to your former local HR team to share further your concerns. Wishing you well with your new endeavors. Thank you.
4.0
Oct 10, 2024

Nice People Culture

Recommend
CEO approval
Business Outlook

Pros

Nice people culture, colleagues are friendly and respectful. Great leadership from Country Manager

Cons

Strategy and approach at HQ do not fulfil local market culture and consumer behaviour.

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Nespresso Response
1y
Hello, Thank you for sharing your thoughts with us. We appreciate your positive comments regarding our people culture and the leadership from our Country Manager. It's great to hear that you find your colleagues friendly and respectful. However, we understand your concerns about the strategy and approach at HQ not aligning with the local market culture and consumer behaviour. We recognize the importance of adapting to the needs and preferences of our local customers. Also, we appreciate your advice to management regarding the need for dynamic and open-mindedness, as we understand that being responsive to local market dynamics is crucial for success. If you would like to provide further details or discuss your experience in more depth, we encourage you to reach out to your former local HR team. Your feedback is invaluable in helping us improve and provide a better experience for our employees and customers alike. Wishing you luck in your new endeavors. Thank you.
Viewing 247 - 249 of 1,874 Reviews

Glassdoor has 3,227 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.