NetApp Raleigh reviews

New leadership has moved to chasing the bottom line and not trying to make the product offering great. Have gotten to point of layoffs twice a year. Unable to move up, promotions blocked, review process set to everyone is median, no raises. Frequent layoffs fostered an environment where people were unwilling to share/train as they needed to be the one with the information and thus protected from layoffs. Layoffs seem planned from very high level and questionable on why and would lay off top talent. Product portfolio was grown through a lot of acquisitions, however the products were never really integrated very well

Work satisfaction also depends on what department you work in. I started in support and am now on the product operations side. There is definitely a difference in the "Great Place to Work" reality between the two. Support was always "row harder" and driven by some flawed metrics. Too many managers that don't actually manage their employees, but simply serve as escalation managers when customers call in to complain about long running cases. TSEs are always backlogged with cases and many of them will sandbag to slow the deluge. The backlog leaves little room to self-improve during business hours and instead have to work extra hours to stay ahead. Promotions are hard to come by and seem politically motivated at times - sometimes to simply keep people after they threaten to leave. I can't speak for job satisfaction as a manager, as I never worked in that role. In my current role, it's night and day. The stress level is very low and the amount of work is manageable rather than overwhelming. However, this role has different challenges, such as lack of a clear definition of the job, which leaves it open to interpretation when reviews come around. There is also a lack of metrics that matter, which is alarming for a role that is less reactive (such as support) and more "how are we helping generate revenue." It's near impossible to make meaningful sense of our actual contributions to sales, even though it feels like we do meaningful work.