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      NetApp

      Engaged Employer

      NetApp Support Escalation Engineer reviews

      2.8

      36% would recommend to a friend

      (13 total reviews)
      avatar

      George Kurian

      29% approve of CEO

      Ratings by category

      3.0

      Compensation and benefits

      2.9

      Culture & values

      2.9

      Career opportunities

      2.3

      Work/Life balance

      2.2

      Senior management

      Ratings by demographic groups

      Reviews by job title

      13 reviews
      3.0
      Jun 19, 2017

      Support Escalation Engineer

      Support escalation engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great first job, ramping up on various technologies.

      Cons

      Mediocre morale for all; all middle managers are ex-IBM types who care more about their position against others vs improving the company's efficiency and operating costs. Management continuously rejected improvements in processes, systems and automation because it took away from the metrics which senior leadership used to judge them, and thus impacted their personal metrics.

      3.0
      Aug 17, 2016

      Best place to work?

      Escalation engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - for the most part a great team - some great technical expertise in certain teams - access to lots of technical training (internal and external) - career growth possible (although sometimes hindered, see minuses) - fair package - flexibility

      Cons

      - typically more managers than years in the company - some say the only thing that never changes is change (can be good or bad ..) - career growth can be hindered if you're "useful" in your current position - management may stay in place if they're conformist - stress level in technical support was high, but management did not prioritize that issue - HR was horrible for the most part (i.e. never representing the employee's interest, but only the employer's ..)

      Viewing 7 - 9 of 13 Reviews
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