The Truth About the Netflix Call Center..... :(
Pros
-decent starting wage (assuming you make it out of training) -inexpensive benefits and decent health care coverage -for the most part, employees (CSR1) are really cool to work with -sheltered smoking area -Free Lunch (Mac and Cheese, Oatmeal, or Ramen) -Unlimited coffee (caution... don't take a bathroom break!! You may get fired) -Schedule choices offered after training (Choose Wisely) -fairly decent training support for the first two weeks of employment (if you made it)
Cons
-Out of every 100 customers who you interact with by phone, you may only have 5-6 upset customers or you risk losing your job -you are always tied to your desk by a phone cord -The calls keep coming whether you want them to or not... -There is no set concrete guidelines for evaluating personal performance. It is all subject to caller reviews (i.e. You're job may depend on somebody's bad day!!) -After your initial training (assuming you made it) there is a real lack of support for training from the management team. You will only see your team manager during your last week of training and then your first reprimand and your last day. (Watch out for the RED PACKET!!!) -Netflix is great at finding talented people to do the job, but they are HORRIBLE at retention. Do they have a quota for firing people??? -Whether you are a CSR, CSRII, Supervisor, Team Manager, or the Call Center Manager, you are never secure in this position. Do not count on it for long term stability/security in employment. DISCLAIMER: I was not fired from my job... I quit, gave notice (albeit through the attendance line).. In all honesty, Netflix was a great transitional job for me. I needed quick money, and work and Netflix filled that vacancy. I was very happy with the people I worked with, as I made some really good friends while working there, and that is the only positive thing that came out of Netflix. I now shop the Redbox.
