Pros
The ONLY reason to even consider this position is the compensation: -Solid pay -Great benefits from day one -Free Netflix account (8 at a time!) The facility is nice, they keep the break room stocked with goodies and the coffee is usually hot.
Cons
Everything else (you know, the actual "job" part) -Dealing with customers. Yeah, this is what you signed up for, but it's the worst part. You will get yelled at. A lot. -Monotony. There are no scripts but you will spend your work week uttering the same core phrases OVER and OVER forever. -Horrible scheduling. More likely than not you'll get stuck with a bad schedule and no way to negotiate out of it. -Excessively stat driven. Ignore everything they imply during training. Every customer gets an email survey and DSAT will make or break you here. Keep it low and you're fine. Don't and you could be in trouble. -Turnover. It's ridiculous, but it definitely keeps management looking busy. Every couple weeks it seems like someone is gone and a new person takes their place.