Netflix reviews

- Incredibly high turnover of employees. Rather than investing in training, they just hired large swathes of people and then fired the ones that they didn't like. - A lot of burn out. People getting overworked was very common. On my first week there a girl burst into tears, ran out of the building, and didn't come back. - Completely unrealistic expectations on calls. For example: 97% of callers have to rate you positively at the end of the call; the call needs to be under 3.5 minutes; you cannot transfer more than X amount to a supervisor; you have to keep the replacement CDs you send under X amount - Everything, from the time you spent in the restroom, to the time you spent on a certain type of call, is broken down to the second and charted - Honestly the most hostile environment I have ever been in. I went in every day thinking I would be fired. After 1 year and 1 month of working there (generally 50+ hours a week), I got fired for burnout.

The "freedom and responsiblity" culture works for some, as long as you do not disagree with management. There is very high turnover. When people are let go, they are surprised. People are afraid to make mistakes, which makes for a stressful enviroment. I have never felt comfortable working there. Management is out of touch with its customers and makes hasty decisions that contradict common sense. Employees suffer because of this. Why would the former CFO leave when the stock on its way to its peak?