Your base PAY as of 2014-2015, as you are contracted out and paid by 24/7 is at the most 12.00 an HOUR! I do not know how Glassdoor came up with $15.
You are verbally abused everyday by the customer. The technology and the Knowledge base can chance on you, so you need to be extremely adaptable.
If someone starts calling you names, you can not hang up and you can not make outbound calls.
You are held to metrics and those standards are extremely difficult to maintain unless you have been working in a call center for 5 years. If you do not perform you will be written up.
One of those metrics is your call back rate, handle time (less than 5 and 1/2 minutes) and DSAT's (less than 4%) which translates into 1 NO in the survey.
Attendance is non-negotiable. I was sick for 9 weeks (I had my voice for less than 25% of the time) and I even brought in a doctors note explaining my situation and I STILL got written up.
They have shift bids, which means that every 6 months you can bid for a new shift. If your metrics are mediocre or bad, then you will be moved to what every shift they give you. Most places try to put you in shift according to your requests and needs. This is not that place. You can bison your own shift...and possibly keep it. My call center lost half of their work force due to the previous shift bid. They said they were going to try and change it to make it more "fair", but when I left, they can completely removed my shift time.
They did NOT tell me about shift bids when they hired me.
If you try for CSR 2 and don't meet the standard by day 90, you will lose your job. You do not go back to CSR 1 or given another chance.
iF YOU want to TRADE, then the person you trade with has to be approved by your team lead and theirs...and vise versa. I switched shifts with someone else, I put up 3 people before I found someone acceptable. The shift took 3 months to process due to a lack of organization.
If you do not mind being a punching bag, emotionally and verbally...then this is the job for you!
