Is New Balance a good company to work for?

New Balance has an overall rating of 3.9 out of 5, based on over 1,489 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 71% of employees would recommend working at New Balance to a friend and 61% have a positive outlook for the business. The best reviews about New Balance have been left by employees working as Retail Sales Associate , Team Lead and Sales Associate .

Does New Balance pay their employees well?

According to anonymously submitted Glassdoor reviews, New Balance employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at New Balance. This rating has been stable over the past 12 months.

How satisfied are employees working at New Balance?

71% of New Balance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated New Balance 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at New Balance?

Sales Associate (215) , Retail Sales Associate (88) , Team Lead (26) , Store Manager (21) , Manager (19) , Sales Representative (19) , Vendedor (19) , Assistant Manager (17) , Sales Assistant (16) , Sales (14) , Intern (12) , Part Time Sales Associate (12) , Retail Sales Assistant (12) , Software Engineer (11) , Fit Specialist (10)

What are the pros of working at New Balance according to real employee reviews?

"the benefits are great and the money." ((in 111 reviews)); "Great people to work with and easy to get along with" ((in 89 reviews)); "Work life balance is good" ((in 53 reviews)); "Flexible hours and pay." ((in 27 reviews)); "great staff and good accommodations" ((in 25 reviews))

What are the cons of working at New Balance according to real employee reviews?

"Poor management that does not understand the value in their people" ((in 69 reviews)); "Pay is low and hours not guaranteed." ((in 54 reviews)); "If you have a bad manager or team lead it can be a miserable experience" ((in 27 reviews)); "Toxic culture and bad upper management" ((in 21 reviews)); "Senior leadership (not all) is not strong and unable to make the company competitive." ((in 20 reviews))

What are employees saying about New Balance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about New Balance layoffs and their outlook for job security at New Balance in 2026.

What are the top reviewed New Balance locations?

Boston , Lawrence , Brighton , Saint Louis , New York , Orlando , Skowhegan , Houston , Sunrise , Norridgewock , Charlotte , San Antonio , Atlanta , Sunset Hills , Elizabeth , Fort Worth , Aurora , Kissimmee , North Charleston , Woodstock , Mount Laurel , Chicago , Leesburg , Branson , Earth City , Fenton , Raleigh , San Marcos , Los Angeles , Ontario

New Balance reviews

3.9

71% would recommend to a friend

(1,242 total reviews)

Joe Preston

82% approve of CEO

61% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,242 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

New Balance has an employee rating of 3.9 out of 5 stars, based on 1,242 company reviews on Glassdoor which indicates that most employees have a good working experience there. The New Balance employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

1K reviews

1.0

Feb 29, 2024

Bullying and condescending culture

Instructional designer

Recommend

CEO approval

Business Outlook

Pros

Company reputation, talent acquisition process, company values

Cons

Promotions based on tenure over skill, no oversight for negative management behavior, culture at the team level doesn’t match company culture, micromanagement

3.0

Jan 14, 2024

Some great things, some gross

Assistant product manager

Recommend

CEO approval

Business Outlook

Pros

I worked at NB for 4 years and in my time I met some amazing mentors and great talent. The product is authentic and good quality, I loved working on it. This work experience gave me amazing references and I get so many interviews with it on my resume. Good health insurance and 401k match.

Cons

the pay was awful, my manager was switched 5 times because of re-orgs and I had some gross things said to me and was inappropriately touched IN the office. I complained, HR did not fire that guy but he was moved to a different team and never allowed to contact me again. The easiest way to move up is to be part of the boy's club, but I also saw people who worked hard get the promotions they deserved.

3.0

Jan 4, 2023

You have to be friends with leadership to grow

Footwear designer

Recommend

CEO approval

Business Outlook

Pros

-Work once a day in office

Cons

-If you’re not a favorite designer your ideas don’t move forward

Viewing 43 - 45 of 1,242 Reviews

Jobs at New Balance

Numeric Footwear Design Apprentice

Seasonal Retail Sales Associate

Retail Administrative Assistant (30 Hours Weekly)

Retail Sales Associate (PT)

New Balance

New Balance reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Bullying and condescending culture

Some great things, some gross

You have to be friends with leadership to grow

Jobs at New Balance

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