Is New Balance a good company to work for?

New Balance has an overall rating of 3.9 out of 5, based on over 1,489 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 71% of employees would recommend working at New Balance to a friend and 61% have a positive outlook for the business. The best reviews about New Balance have been left by employees working as Retail Sales Associate , Team Lead and Sales Associate .

Does New Balance pay their employees well?

According to anonymously submitted Glassdoor reviews, New Balance employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at New Balance. This rating has been stable over the past 12 months.

How satisfied are employees working at New Balance?

71% of New Balance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated New Balance 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at New Balance?

Sales Associate (215) , Retail Sales Associate (88) , Team Lead (26) , Store Manager (21) , Manager (19) , Sales Representative (19) , Vendedor (19) , Assistant Manager (17) , Sales Assistant (16) , Sales (14) , Intern (12) , Part Time Sales Associate (12) , Retail Sales Assistant (12) , Software Engineer (11) , Fit Specialist (10)

What are the pros of working at New Balance according to real employee reviews?

"the benefits are great and the money." ((in 111 reviews)); "Great people to work with and easy to get along with" ((in 89 reviews)); "Work life balance is good" ((in 53 reviews)); "Flexible hours and pay." ((in 27 reviews)); "great staff and good accommodations" ((in 25 reviews))

What are the cons of working at New Balance according to real employee reviews?

"Poor management that does not understand the value in their people" ((in 69 reviews)); "Pay is low and hours not guaranteed." ((in 54 reviews)); "If you have a bad manager or team lead it can be a miserable experience" ((in 27 reviews)); "Toxic culture and bad upper management" ((in 21 reviews)); "Senior leadership (not all) is not strong and unable to make the company competitive." ((in 20 reviews))

What are employees saying about New Balance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about New Balance layoffs and their outlook for job security at New Balance in 2026.

What are the top reviewed New Balance locations?

Boston , Lawrence , Brighton , Saint Louis , New York , Orlando , Skowhegan , Houston , Sunrise , Norridgewock , Charlotte , San Antonio , Atlanta , Sunset Hills , Elizabeth , Fort Worth , Aurora , Kissimmee , North Charleston , Woodstock , Mount Laurel , Chicago , Leesburg , Branson , Earth City , Fenton , Raleigh , San Marcos , Los Angeles , Ontario

New Balance reviews

3.9

71% would recommend to a friend

(1,242 total reviews)

Joe Preston

82% approve of CEO

61% positive business outlook

Ratings by demographic groups

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New Balance has an employee rating of 3.9 out of 5 stars, based on 1,242 company reviews on Glassdoor which indicates that most employees have a good working experience there. The New Balance employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

1K reviews

3.0

Sep 30, 2015

R&D

Associate line manager

Recommend

CEO approval

Business Outlook

Pros

Casual work environment. Most people were friendly. Benefits were pretty good.

Cons

It wasn't what you knew, it was who you knew. When trying to climb the corporate ladder, having the right person/manager on your side carried more weight than your actual job performance. Raises received were practically the same person to person no matter if you worked harder than your peers. Promotions took quite some time to achieve. Salaries could be higher like the competition offers.

1.0

Jun 11, 2015

Worst place to work

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Good payment, good hours, flexible schedule

Cons

Shady assistant manager, shady store manager, unprofessional environment, no place to put personal stuff, caos on stock room, unhappy coworkers, lack of communication between everybody, ridiculous store policy, no appreciation for costumers.

5.0

Feb 6, 2015

First 12 months

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Outstanding strategic plan and Sr. Management vision for future. Great opportunity to lead and grow in entrepreneurial space. Ownership willingness to invest in future growth. Strong values that ownership insures are core to everything we do. Great, competitive people to work with.

Cons

Very few. Must be willing to be agile, self starter, and one that can build future infrastructure while growing current business.

Viewing 52 - 54 of 1,242 Reviews

Jobs at New Balance

Numeric Footwear Design Apprentice

Seasonal Retail Sales Associate

Retail Administrative Assistant (30 Hours Weekly)

New Balance

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