New Balance reviews

3.9

71% would recommend to a friend

(1,242 total reviews)

Joe Preston

82% approve of CEO

61% positive business outlook

New Balance has an employee rating of 3.9 out of 5 stars, based on 1,242 company reviews on Glassdoor which indicates that most employees have a good working experience there. The New Balance employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

1K reviews
1.0
Jul 31, 2018

Sales

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Everyone is incompetent so as long as you put for minimal effort you are fine.

Cons

Promotions are based on how well you kiss butt and even then they would rather hire externally. How you actually do your job has no impact what so ever. The senior leadership team is so out of touch with reality that if they knew how their company was being managed they would make changes. Often times sales reps are asked to compromise and make bad business deals simply because the account has been with NB for decades. Not to mentions silly initiatives, such as the run specialty one. Our two best shoes can only be sold at run specialty accounts. No other company does this but NB and it's costing the company millions of dollars. Lastly, quality of product has been questionable as best. I cannot tell you how many times I have had samples that were defective and not sellable and I was told to keep may mouth shut.

4.0
Mar 1, 2017
Recommend
CEO approval
Business Outlook

Pros

Wonderful people, office culture is laid-back depending which department or team you work in, Davis family (owners) are incredible individuals, plenty of opportunity to take on new challenges, reasonable benefit costs. Great product that you can be proud of making.

Cons

Endless opportunities to grow and take on new challenges, VERY limited opportunities for promotion as a result of your success. There is no attrition, you cannot move up into a management role when everyone has been holding onto them for 20 plus years. You have to leave the company in order to move up. The lack of movement in management also creates serious NB tunnel vision within the organization. Several members on the senior leadership team have spent their entire careers at NB. Very few women in positions of influence. When they are in leadership roles they tend to be in the typical female dominated functional areas of retail and HR. NB has been asking employees to do more with less since the economic downturn of 2008. In spite of making incredible profits the last few years and presently, the company still operates like it's 2008 and on the brink of laying people off. Employees are getting burned out and apathetic. Couple that with a strategic vision that changes all too often and you have a recipe for disaster. Your title and salary will not be remotely within the same ballpark of what you are actually tasked within doing.

2.0
Feb 10, 2016

Office support

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They have great benefits and the hours are good for people. Actual associates are like family to one another.

Cons

HR is a joke. They talk about gossip and then they are heard gossiping, they don't do anything for anyone anymore. its all online. The in house clicks of who gets to be what is outdated. YOU are not seen for the job you do well You are seen for who you know well and whose friends with whom. It is a sad environment to work in and people can't even do the jobs they were initially hired for. They are moved all over and new balance wonders why there are some quality issues and a hard time meeting deadlines with products? no advancement for anyone.

Viewing 49 - 51 of 1,242 Reviews

Glassdoor has 1,489 New Balance reviews submitted anonymously by New Balance employees. Read employee reviews and ratings on Glassdoor to decide if New Balance is right for you.