New Balance reviews

3.9

71% would recommend to a friend

(1,242 total reviews)

Joe Preston

82% approve of CEO

61% positive business outlook

New Balance has an employee rating of 3.9 out of 5 stars, based on 1,242 company reviews on Glassdoor which indicates that most employees have a good working experience there. The New Balance employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

1K reviews
1.0
Oct 7, 2017

Don't work here

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

convenient busy location (in the commons)

Cons

Management team is horrible, very rude, pretentious. Scheduling was a nightmare, and was done very poorly, they would make the schedule overlooking availability. They would neglect customers and the few employees on the floor and proceed to be sitting in the back doing nothing. On top of the that, there was an abundance of unnecessary and unprofessional work place drama. There was a lot of favoritism also in terms of scheduling, hiring, and promotions. Overall just don't apply here unless you want headaches, and to be paid less than you deserve for doing everyone else's job.

4.0
Aug 3, 2017

Good company. Irregular hours. Lots of down time.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great pay. Good company.

Cons

We get very few hours. Most hours are given to the two employees that make the most sales. Which I can understand...but it's pretty crummy when they're getting 20 hours a week, and you're only getting 4. I don't think I'm *that* bad. There's not a lot of traffic, so you spend most of your shift doing nothing (depends on time of shift of course). It gets really boring. Asst. Managers are often on their phone, so the employees are too. We have to pass the time somehow. We don't sell the shoes people want. So we don't make sales. With the new pricing system, our employee discount doesn't even apply for some things because the sale is better than the discount.

3.0
Jun 14, 2017

Staff demand vs Staff growth, Leadership vision

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Overall great company. Great benefit package. Great products. Proud to work here.

Cons

Lack of Leadership vision. Just keep bringing in associates that we don't need over last 8 yrs. Doubled staff but business growth did not warrant it. Now people walking around doing nothing all day. Leadership has very little regard for long term associates and the contributions that they have made and continue to make. Benefits are being cut and becoming more costly to associates. Push life/work balance as benefit... until you try to utilize it. It's only for the chosen few.

Viewing 70 - 72 of 1,242 Reviews

Glassdoor has 1,489 New Balance reviews submitted anonymously by New Balance employees. Read employee reviews and ratings on Glassdoor to decide if New Balance is right for you.