Is New Balance a good company to work for?

New Balance has an overall rating of 3.9 out of 5, based on over 1,489 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 71% of employees would recommend working at New Balance to a friend and 61% have a positive outlook for the business. The best reviews about New Balance have been left by employees working as Retail Sales Associate , Team Lead and Sales Associate .

Does New Balance pay their employees well?

According to anonymously submitted Glassdoor reviews, New Balance employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at New Balance. This rating has been stable over the past 12 months.

How satisfied are employees working at New Balance?

71% of New Balance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated New Balance 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at New Balance?

Sales Associate (215) , Retail Sales Associate (88) , Team Lead (26) , Store Manager (21) , Manager (19) , Sales Representative (19) , Vendedor (19) , Assistant Manager (17) , Sales Assistant (16) , Sales (14) , Intern (12) , Part Time Sales Associate (12) , Retail Sales Assistant (12) , Software Engineer (11) , Fit Specialist (10)

What are the pros of working at New Balance according to real employee reviews?

"benefits are good and generous" ((in 113 reviews)); "Great people to work with and easy to get along with" ((in 84 reviews)); "Cool brand with good culture" ((in 71 reviews)); "Work life balance is good" ((in 58 reviews)); "Flexible hours and pay." ((in 31 reviews))

What are the cons of working at New Balance according to real employee reviews?

"Poor management that does not understand the value in their people" ((in 67 reviews)); "Pay is low and hours not guaranteed." ((in 57 reviews)); "If you have a bad manager or team lead it can be a miserable experience" ((in 27 reviews)); "Senior leadership (not all) is not strong and unable to make the company competitive." ((in 20 reviews)); "Don’t listen to ideas of employees, upper management only does what they want to do." ((in 19 reviews))

What are employees saying about New Balance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about New Balance layoffs and their outlook for job security at New Balance in 2026.

What are the top reviewed New Balance locations?

Boston , Lawrence , Brighton , Saint Louis , New York , Orlando , Skowhegan , Houston , Sunrise , Norridgewock , Charlotte , San Antonio , Atlanta , Sunset Hills , Elizabeth , Fort Worth , Aurora , Kissimmee , North Charleston , Woodstock , Mount Laurel , Chicago , Leesburg , Branson , Earth City , Fenton , Raleigh , San Marcos , Los Angeles , Ontario

New Balance reviews

3.9

71% would recommend to a friend

(1,242 total reviews)

Joe Preston

82% approve of CEO

61% positive business outlook

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New Balance has an employee rating of 3.9 out of 5 stars, based on 1,242 company reviews on Glassdoor which indicates that most employees have a good working experience there. The New Balance employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

1K reviews

2.0

Sep 9, 2018

Retail Sales Associate - Brighton, MA

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

If you're desperate for money it's a decent part time job, cool co-workers and convenient location. The hiring manager is really nice and cares a lot about the employees

Cons

Besides hiring the rest of the management needs a lot of work -- they schedule hours without asking, intimidate employees to work more hours and then complain about too many people on the payroll, and push their management duties onto employees

1.0

Sep 24, 2017

Not what I expected horrible management team

Team lead

Recommend

CEO approval

Business Outlook

Pros

My fellow coworkers who I created a bond with while suffering through a very uncomfortable job are the only pros I can think of.

Cons

1) The store operations are very very outdated from closing to opening processes are in dire need of upgrades. 2) The shipping and receiving process is horrible due to the fact that everyone must scan individual boxes just to receive product into the store. That is just one example of how outdated the entire process is. 3) Since I started back in March the amount of turn over in the store I worked in was very high. More than 10 people quite or got fired which includes the store manager leaving which is an indicator of how the employees are being treated and valued. 4) The lack of communication among the upper management team (including myself) was staggering. I truly attempted to put in the effort of always keeping a line of communication open but there were always opportunities and important topics that were brushed under the rug.

2.0

Apr 6, 2017

Review

Sales representative

Recommend

CEO approval

Business Outlook

Pros

Pay was on time and good

Cons

No room for advancement in company

Viewing 97 - 99 of 1,242 Reviews

Jobs at New Balance

Retail Administrative Assistant (30 Hours Weekly)

Numeric Footwear Design Apprentice

Seasonal Retail Sales Associate

Retail Sales Associate (PT)

New Balance

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Retail Sales Associate - Brighton, MA

Not what I expected horrible management team

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