New Relic reviews

Passion and boldness outweigh thoughtfulness and courtesy. Velocity is valued above all else. Customers are emphatically and explicitly prioritized above employees. Authenticity and connectedness are thrown away when times get tough. Clearly broken solutions persist; getting time to re-write, let alone competently architect, is extremely difficult. A lack of shared standards has yielded a blinding array of technical debt. Teams are sometimes left out of architectural discussions.

My point of view from engineering inside of the product org. This company used to be on the top of its game and now I feel it is declining due to lack of strategy and vision that everyone lines up behind. Management communicates out a strategy then changes it and moves people and teams around regularly. It's hard to get things done. The CEO doesn't care about customers and really doesn't care about users. He calls himself the user. We used to have a strong research leader who was building a customer centricity culture, including our product managers and us engineers, with workshops and teaching us how to understand users. We have lost some engineering leadership and management and lost that research leadership while we still hear from product leadership that we have priority for customer centricity. Design doesn't partner strongly with engineering and product and instead does whatever they want also moving people around regularly. It is hard for me to see how we can actually understand the user without strong leadership to help us be customer centric. Here in Portland there is a toxic culture of putting down California and San Francisco, wasting time gossiping and judging people, commenting on internal blog posts instead of meeting in person to understand each other, and not enough time, in my opinion, on bringing us together with a product strategy with all of us understanding how we get there and getting on board to get there.