New Relic reviews

3.5

62% would recommend to a friend

(1,468 total reviews)
avatar

Ashan Willy

65% approve of CEO

53% positive business outlook

New Relic has an employee rating of 3.5 out of 5 stars, based on 1,468 company reviews on Glassdoor which indicates that most employees have a good working experience there. The New Relic employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

1K reviews
3.0
Jan 31, 2016

Ask The Right Questions

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The product is excellent, but it still needs more capability and security to support more complex systems if to be considered enterprise-ready and compete more effectively. In two years the product really hasn't innovated w/ substantive new features. There are some really high-end people at the company.

Cons

Turnover is incredibly high in sales. Entire teams of 8-10 folks are turning over in a year. Even though rep turnover is so high, management turnover is nonexistent. Morale in the Sales department is terrible given the high turnover and lack of commissions. Incredible amounts of administrative reports, certifications and documents to be filled out.

1.0
Oct 12, 2015
Recommend
CEO approval
Business Outlook

Pros

Unfortunately there is not one positive thing I can say about New Relic as a career. Snacks and office are great, but that's about it

Cons

Unfair comp plans, upper management has no regard whatsover for employee happiness.

avatar
New Relic Response
10y
Thank you for your feedback, painful though it is to read. Please: Talk asap with your manager, a senior sales executive, or anyone in between. I have talked to both Casey and Erica, and they are ready to hear from you directly if you are willing. As am I. Given our very fast growth, we do adjust the comp plans periodically. And sometimes we need to adjust again, if we don't get it quite right. I want to make certain we hear from you before we look at further changes, since I haven't heard concerns as singular as yours. We have had incredible loyalty from our sales team, and we don't take this for granted. Our sales people are the irreplaceable face of the company. I was pleased to see in Fortune's recent Great Places to Work survey that 85% of New Relic sales reps affirmed "I would say this is a great place to work". But you clearly don't agree with this. We'd like to talk with you directly, if at all possible. Thank you again for your honest feedback. Painful or not, that is how we improve. Regards, Steve McElfresh VP People
1.0
Apr 6, 2021
Recommend
CEO approval
Business Outlook

Pros

I loved working with my project team (PMs, engineers, PMMs) and my design team (language, UX and research). I never knew what a supportive UX team looked like before getting the New Relic. No backstabbing, competitiveness, etc. my manager really cared about me and my personal growth. If I brought issues to him he would not treat me as if I were a problem. He would genuinely try to unblock me, give me tools to solve the problem, etc. I still remain close with many even after leaving the org and would work with them again if presented with the option. The base pay is excellent and very competitive. The SF and Portland offices are beautiful spaces.

Cons

I should’ve known there was an issue when I experience 3+ reorgs in my first year at the company. For an organization of this age, you would think there would be more maturity around how to best partner with research and design. It’s shamefully far behind industry standard practices in this area. It probably will not improve with the some of the current product leaders in place who treat UX, research and language team with disrespect. So much micromanagement happened that I no longer was empowered in my work. No room for validating designs and de-risking work with usability tests. Everything just goes live and we have to retroactively react to users not understanding the intent of layouts. My PMs never had control of their roadmaps. Sr. leaders two steps above us in the ladder dictated everything even down to the minute details like what button links were called. It was the most demotivating experience to see the work of so many of my skilled and professional teammates being ignored or only having 2% of insights from their studies being applied to the product. They burn people out and do NOT care. We are all completely disposable to them. People who get fed up with overbearing senior leadership are falsely painted as “not having resiliency” when the issue is that there is a limit to which any reasonable human being is capable of being constantly disrespected. If this is their definition of resilience then I’m glad I’m not their type of resilient. It’s not lost on me that I was at New Relic a year and some months and EVERYONE on my team that I started working with left. Most of the teammates leaving were women and people of color. Each of them described similar experiences as mine. It’s a shame because it was rare to find this perfect group of people who really cared about each other as a team. It made stomaching what we went through easier but it was not a healthy workplace.

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