Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      New Relic

      Engaged Employer

      New Relic reviews

      3.5

      62% would recommend to a friend

      (209 total reviews)
      avatar

      Ashan Willy

      65% approve of CEO

      53% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.7

      Diversity & inclusion

      3.7

      Work/Life balance

      3.5

      Culture & values

      3.4

      Career opportunities

      3.1

      Senior management

      Ratings by demographic groups

      Reviews by job title

      209 reviews

      Reviews about "Compensation"

      Return to all reviews
      2.0
      Jul 1, 2015

      marketing

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      +Great CMO +Open to many suggestions +Many friendly people who do too much group speak +Technology is world class +Great coffee bar.

      Cons

      +Excellent people are leaving. Big loss for New Relic. +Exec disagreements or execs not on the same page. Many interdepartmental conflicts which impacts overall culture and slows sales. +Lots of nepotism--friends of execs who are in critical roles with no experience or individuals specifically selected by execs who have been fast tracked but provide no value. +Clicks, mean girl behavior (not necessarily girls). Demoralizing the company. +Poor management (many managers who were promoted internally are inexperienced) +Culture clash between Portland and SF +Pay too low and very stingy with stock options +Too slow to hire to fill gaps

      1.0
      Jun 11, 2015

      Great Product- Toxic culture

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pros: -Stock in a company that has a solid product -Coffee Bar in house -Incredibly easy targets to hit -Nice office with great views -Nice, personable, interesting people overall

      Cons

      Cons: -Considerably lower pay than industry average. If you didn't get in before the IPO, look elsewhere! You'll likely get paid 25%-30% higher at a similar size/stage company -Toxic culture -Horrible management- can't stress that enough -One manager in middle management has made racial remarks to several people on the team, degrades employees and the company has done nothing to stop this. - Everything is for show: * Office is designed to look like Google to put on the appearance that NR is wildly successfu. Instead of buying 2 non-working iPads for each conference room, maybe you could hire more employees to scale. * Middle management consistently forces you to drop everything you are doing and complete meaningless tasks that will look good to their boss. -Plenty of Director-level employees that are truly incompetent. Our Director genuinely doesn't know how to use Salesforce or even navigate our own product. Some of those same managers typically come in at 10AM and leaves by 3PM. It is difficult to work for managers that you can't respect. -Many employees are scolded for contacting upper management/VP's/Execs. So much for being a 'flat' startup. - We have no clue where the company intends to go until the last minute. - Company values are literally never practiced. - Customers are completely in the dark on feature releases, agent updates, beta's and many other things that are vital to a ensuring that they stay happy.

      3.0
      Jun 8, 2015

      Inexplicable support management, compared to rest of NR

      Senior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Moved to Portland to take this job, and I do not regret it. Challenging and rewarding work, smarter than average peers, and a great office location. Genuinely love my Mondays. Engineering managers are respected for their abilities, are generally great leaders and come across as peers. C-level/ VP-level management has a great understanding of the SaaS market, and make great decisions. Lots of trust in those folks.

      Cons

      The support management is inept. Micromanagement is the name of the game. Management scorns feedback. Top-down zealotry exists to keep anyone from moving into an engineering position. This squashes any idea of career advancement within the company. Many talented support staff have left for development roles outside of New Relic. Why not keep them with us? Support has lost some of the most talented people at New Relic not just in support. Due to festering/ignored low morale and lack of day to day leadership. Engineering and support used to work hand in hand. Support is now physically isolated from from the developers, as they moved them 23 floors down. As well as through a support management mandated decrease in support/engineering communication.

      avatar
      New Relic Response
      11y
      Thank you for your feedback! Many of us share your enthusiasm for our company, leadership and engineering group (93% affirming NR as a Great Place to Work in the recent Fortune Mag. survey!). Your view of the Support organization as a barrier to growth, however, appears to be more of an outlier. We are committed to making it possible for Relics to grow, advance, and thrive working at New Relic. And we have had more than a little success with that. Some of the reasons your comments surprise me: * Voluntary turnover in the Support group is lower than the company average. * Even better, an exceptional 98% of Support would recommend - or highly recommend - the company as a great place to work (from our March pulse survey, with a majority of Support responding). * In the last 12 months, seven Support Relics moved into other groups, all but one into developer roles in Engineering. Said differently, 10% of the group made such moves. (This is, btw, more than double the number of Relics who left Support for developer jobs outside NR!) * Many more Relics in Support were recognized for their professional and technical growth during this period. Your other point, proximity in the office, will continue to be challenging. We outgrew our Portland office space and needed to separate some groups. The cost of success. This has made the task of keeping Support and Engineering aligned is more important than ever. Despite the 23 floors of separation, Support engineers are present every day for stand-up meetings with our Agent engineering teams. Most days, there are one or more paired programming or debugging teams, with engineers from both groups working together. This connectivity is essential to the vitality of our products, and to the intellectual health of the company. We are proud of this Support group that provides 24/7 global support for hundreds of thousands of New Relic users – and does so with grace, gumption, and great technical insight. I don't doubt that your own experience is less positive that some of what I outlined above. I would strongly encourage you to talk with Julie (PeopleOps in PDX,), the next level up in your own management, or me so we can better understand and address your concerns. We need Relics like you to voice your ideas to keep us working effectively as a team. I hope you take up my offer. Regards, Steve McElfresh VP, People
      Viewing 199 - 201 of 209 Reviews
      Related searches: New Relic jobs | New Relic salaries | New Relic benefits | New Relic interviews
      ReviewsNew Relic reviews

      Glassdoor has 1,578 New Relic reviews submitted anonymously by New Relic employees. Read employee reviews and ratings on Glassdoor to decide if New Relic is right for you.