New York Life reviews

3.7

63% would recommend to a friend

(5,496 total reviews)
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Craig DeSanto

79% approve of CEO

63% positive business outlook

New York Life has an employee rating of 3.7 out of 5 stars, based on 5,496 company reviews on Glassdoor which indicates that most employees have a good working experience there. The New York Life employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Reviews by job title

5K reviews
3.0
Dec 9, 2018

Associate

Recommend
CEO approval
Business Outlook

Pros

Pay 170/month up to $10,200 for employees under management level for student loans, 37.5 work weeks, diversity in the office, cheers for charity, company match on 401k up to 4%, free gym, medical center on site and generally kind people. Educational subsidies are available too.

Cons

It’s meant to be a 37.5 hour workweek but you’ll likely work more, maybe 50? You won’t get paid overtime if you’re salaried. There’s a culture of not taking sick days in this office, people come in to work, will vomit and should clearly be at home, then continue on with their day being contagious and spreading infections because they’re so afraid to take sick days. People boast about having worked between 8 to 30 years here without ever having taken a sick day, not something to be proud of, people should use their sick days but NYL has a policy in place that basically penalizes you if you take them. What else? For associates you get ten days of vacation, since you’re discouraged from taking your paltry 7 days of sick days, heaven forbid you ever get really sick or have a health condition, you will likely be screwed. There are no kitchens in the home office north building so no free coffee, there are tiny dirty mini fridges (like the ones you have in college) on floors but they’re never cleaned by the custodial staff so it’s probably rife with bacteria. Not to mention they’re so tiny that you can’t fit anything in, much less for a floor of 200 people? So you’re a fortune 66 company but you cannot afford free coffee, a kitchen, a proper fridge or a microwave? I think personally it’s a ploy to get people to go eat in the canteen downstairs which is supplied by Aramark. When you get hired NYL shamelessly tries to get new hires to buy life insurance or their products, really tacky. Everyone is 40+ and a lot of processes are slow. For example, people don’t know pivot tables, macros, v-lookups, so processes are manual and subject to error. They can’t retain younger talent because they don’t know how to automate or innovate. They still function as older companies do with people wearing suits to work. You have to buy the privilege of wearing jeans to work on Friday. Most companies nowadays are changing their work environment to attract and retain the next generation of talent. NYL utterly fails at this, what will they do when their 30+ year veterans retire? They make work from home a huge deal and cap it at 12 days a year when companies nowadays offer flexible working. Their paltry sick days that you aren’t allowed to use even when you are projectile vomiting is a huge con. The tiny amount of vacation days is a huge con. A fortune 66 company valued at 52 billion that doesn’t offer free coffee, have microwaves or fridges? Come on, don’t tell us you’ll clean the carpets to give your home office a refresh but not give your employees basic access to water and coffee or a microwave to warm up their lunches. There are CVPs that do nothing all day, come in at 930 and leave at 330, citing their suburban homes and lengthy commutes as a valid excuse for their crap attendance but managers and associates who come in at 8am and leave at 8pm, seems to be an uneven distribution of labor and accountability. And yes, dress code is horrible. Old fashioned dinosaur company, nobody makes employees wear clunky suits and charges them to wear jeans in Friday. Seriously? The real innovative companies like the tech industry or even competitive hedge funds let their employees dress comforably. Get with the program NYL, everything is obsolete, no wonder you can’t retain talent under 40 for more than 1 year. If you want to work in a tech role, this is where you come when you want to start a family and your career goes to die. This place does not innovate and you will not learn anything here. They force you to attend town halls and learning workshops but there’s a ton of bias in the allocation of work. For example, they’ll give an Indian person technical duties even if said person isn’t a tech guru, racial unconscious bias? Yes. This is the type of place you go to when you have kids and want a 37.5 work week and your career goes to die. If you’re older and don’t really care, please come here and wait it out for 20 years before you retire.

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New York Life Response
7y
Thank you for taking the time to share your feedback. We take your concerns seriously and would like further information. We encourage you to email us at helpusimprove@newyorklife.com if you would like to share more specific details about your experience.
2.0
Jul 10, 2017

Agent

Recommend
CEO approval
Business Outlook

Pros

55% commission on insurance. Good bonus opportunities if you're able to hit them monthly.

Cons

Their training program is very small, many other firms do it a lot better. From the start they ask you for 75 names before you sign your contract, they are not trying to get leads from you. Once you sign, you're immediately thrown to the wolves. You need to have 10-15 appointments set each week, when I asked what prospecting methods I should use, I was told to go walk business to business, join some networking groups and start using LinkedIn, that was the extent to the guidance I received. So you're expected to know what to do already or ask someone for help. My office was a very competitive environment, so unless you make a friend and share all your business nobody else is willing to work together. Since it's all commission based sales, everyone wants part of your business, and my management had favorites, where they tried to get you to share your business with them. During your 1 on 1, I started to learn that management only documented the negatives from the meeting. For example if you had an outstanding week but lacked in 1 small thing, this was all they would document. I learned from and old partner that they do this, so that if you're not hitting your goals it makes it easier for them to pull your contract. My performance reviews continuously got more and more negative until my partner was screaming at me in his office, this man was not afraid to cuss you out in front of other agents. After dominating my first few months and winning top performer awards, I started to get the feeling that my partner was trying to force me out of the company and pass my book down to one of his favorites and I felt like this was confirmed when 2 other teammates of mine had quit, passed their books down to someone not on this partner's team, and received phone calls harassing them about not giving their book to his favorite. I went to the managing partner to complain about everything and he had no room to take me off the partner's team. This may be slightly unprofessional but in a business where I'm supposed to be my own boss I had to try and take control of my quality of life at work, so I stopped answering calls and emails from the partner, I went to a senior adviser for help, and stopped going to performance reviews, basically cut the partner out completely. This is when my business started to get back on track and when the partner found out that I had a very large client coming in, he reached out to me to try and come up with a plan on working with the client and how he could help. Looking back at the experience, I can't believe that I was treated this way, I have always had good relationships with my team and especially management and performance has never been an issue. During my first few meetings before joining the company they talked about positive experiences and give examples of people who had done extremely well, before choosing this career you need to be realistic, if you can't make this career on your own, it might not be a good idea to try, because you will not be met with the support that you might expect. Also any mandatory training that require you to travel come out of your pocket. Mandatory training in a city 2 hours away, I paid for gas and food. Mandatory training 2 states away, the cost comes out of my Ledger, they won't tell you about this during your interview.

3.0
Jul 25, 2017

New York Life Agent

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The good things. I personally believe that the training they give their new agents is pretty good. I don’t have another insurance company to compare them too, but I’m willing to say that they do pretty good job considering the vast amount of information and data you have to absorb in the course of a week. Compared to other places I’ve worked in, they are ranked close to the top for their training. Your trainers are pretty much down to earth people, easy to get along with, and willing to help you. I’d say the same for your managing partner as well. The culture is a very sales-y culture. Prizes, lunches, games etc. to keep you motivated in the company and keep you selling.

Cons

Let me begin with, New York LIfe is not a company for everyone. I mean that seriously, not just because of a personality/ambition/work ethic thing we all know of but also because of life circumstances. The reviews you read on here about one having to work hard, persistent, and all around hours are true. What almost (at least no one told me) no one tells you is one thing: This career change requires a BIG, I mean VERY BIG safety net; Whether that is that you have enough money saved up to last you 6 months stress free, have a spouse or partner willing to support you financially through the time you spend here, or live rent free with your parents/family cause you just got out of college/military/other. Without this safety net, if you do not sell within your first month, life will become very hard for you without an income for you to live off of. That’s not even including the expenses you have to account for in this career like for gas (for you to drive and prospect around the city), food (because you’re going to go hungry in the middle of the day). The part of investing in gas, meals, etc. into this career is spoken about too late in the game because it’s briefly discussed while you are already training. Why is this important because ***all of your income is commission based.*** Another thing - Expect that your manager (managing partner) to push you to sell to your friends and family. Nothing wrong with that, I’m a believer in Life Insurance and think everybody should have it. Just know that not everyone will be ready or willing to listen to you, and that you should learn how to deal with the awkwardness of talking to your friends and family about their money/death. You will be pushed to sell to them because actually getting a stranger, who does not know you, to sit down with you to talk about their own personal finances/death is even more difficult to accomplish. Personal recommendation: If you have money to pursue this career change and are comfortable to ask your friends/families to speak to them about their money/death, look at your network of relationships. If you truly have a big network, example: large number of acquaintances, previous co-workers, or that barista/banker/cashier you make small talk with to pass the time then, then*, you may have a shot at this career. If you do not have a large and extensive network you have natural rapport with, keep in mind that you have a limited number of family and friends. They’re not an in-exhaustive source of prospecting.

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