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New York Public Library

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New York Public Library reviews

3.5

58% would recommend to a friend

(614 total reviews)
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Anthony Marx

53% approve of CEO

45% positive business outlook

New York Public Library has an employee rating of 3.5 out of 5 stars, based on 614 company reviews on Glassdoor which indicates that most employees have a good working experience there. The New York Public Library employee rating is in line with the average (within 1 standard deviation) for employers within the Arts, Entertainment & Recreation industry (3.9 stars).

Reviews by job title

614 reviews
3.0
May 3, 2013
Recommend
CEO approval
Business Outlook

Pros

The Library offers a dizzying amount of classes and training, if you are ambitious. Some are mandatory, but most are not. If you're smart, you'll avail every opportunity. Most staff, though by far not all, are courtesy and professional, and very easy to get along with. You'll make many long-lasting friendships. The Library encourages staff to develop innovative programs for the public, and are quite supportive of staff efforts.

Cons

Since it is union (which can be a very good thing!), unfortunately bad apples are almost impossible to get rid of. There are plenty of people who don't pull their weight, and do nothing with attitude. The chance for advancement is scarce; many professional positions now do not require MLSs, thus taking away jobs once held my librarians. All about the all mighty dollar. Management in the upper eschelon are business people, most with no experience in non-profits. And it shows. Many changes have been made over the years that most staff find deleterious to the mission of the library. For example, monetizing libraries (i.e., selling off library properties to developers), thus shrinking the system of needed, very busy libraries.

2.0
Aug 31, 2023
Recommend
CEO approval
Business Outlook

Pros

The library itself is a great resource to the public that does have a lot of people who deeply care about what they do.

Cons

I don't even know where to begin. Working here as a woman felt like I was transported into the middle of a scene from "9 to 5". While rumors, gossip, and internal bs is natural for an office / warehouse environment , I don't think it should be normal for HR to be an absolute joke. Multiple instances occurred where HR was involved. Their department is performative and there's a complete conflict of interest when it comes to actually investigating cases. The entire process is retroactive. By reporting something to HR, you're actively giving them something else to sweep under the rug. If something happens, the only change is that people move desks and we get a new online training class that nobody really reads through. HR pushes only enough inertia for leadership to make the best decision for themselves, "what best benefits me by causing the least amount of work? what option is going to be least difficult? is what their decisions come across as. My job is to open boxes and to sort books on trucks. Simple, you'd think. But there are people who have caused issues for literal decades, and only until someone new comes along -- thinks they're doing the right thing by listening to leadership when they say "come to me if you have any issues!" -- that new person becomes the catalyst and suddenly has to bear the problems that have been brewing for years on end. This place promotes ignorance. Do your job, do some small talk, go home. Ignore the obvious hate speeches and loud disruptive arguments between "buddies" that bother you, ignore the looks you get when you walk past groups of men looking at you like candy, ignore the bad stuff because it's easier -- change isn't an option here. I am leaving as soon as my one year probation is over, that probation is the only reason why young women professionals stay as long as we have to. I am disappointed that people who claim to uphold a mission that promotes the NYPL mission. This is not a good place to work for a young woman unless you are willing to put up with a hostile and ignorant work environment.

Viewing 19 - 21 of 614 Reviews

Glassdoor has 665 New York Public Library reviews submitted anonymously by New York Public Library employees. Read employee reviews and ratings on Glassdoor to decide if New York Public Library is right for you.