This review echoes the concerns raised by previous employees, which I find to be both accurate and alarming. The strategic splitting of the seven-night shifts is clearly designed to avoid paying overtime, significantly reducing our work hours and pay. Compensation for our roles is far below that of similar positions in the industry, and we are denied basic employee resources like remote email access or the ability to submit timesheets from home, privileges that salaried employees enjoy.
The workplace is marred by numerous instances of gender discrimination, racism, sexual harassment, intimidation, and retaliation against those who report misconduct. ROCC
management, including the director and department HR, actively work to conceal these behaviors, even in the face of clear evidence and formal reports. This cover-up is, in part, to mask their inability to retain or hire new people.
The work environment is far from professional; it's chaotic and disorganized, particularly in the control room where we are consistently understaffed and underpaid. Bonuses and raises are withheld as punishment for voicing concerns, with women facing disproportionately severe consequences.
Moreover, the control over whether new operators qualify for overtime is monopolized by a single individual who lacks even a bachelor's degree, making the majority of our income contingent on this individual's decisions. The so-called "board" exams, which are neither accredited by any professional organization, educational body, nor company board, do not prepare you for the daily tasks you'll encounter. Here's a silver lining: you'll likely fail these "board exams", but it doesn't matter because the leads and management bank on turning what should be a "4-day assessment" into just one or two sheets of paper that can be completed in an hour. This is so they don't miss out on having "a body in a seat" while others take their vacations, giving you all the blame but none of the tools to do your job.
Male team members frequently engage in bullying, harassment, and overt aggression towards female employees, with management consistently failing to address these issues long-term. I strongly urge prospective employees to reconsider joining this team until there is a significant transformation in leadership, including the director and HR department. Without change, you risk exposure to verbal, mental, and physical abuse.
