Nextiva reviews

3.6

61% would recommend to a friend

(222 total reviews)
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Tomas Gorny

67% approve of CEO

54% positive business outlook

Reviews by job title

222 reviews

Reviews about "Compensation"

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2.0
Aug 13, 2018

Decent Entry Level Job

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Company morale is pretty strong, although a lot of times artificially inflated. - Product is generally pretty good. Works well for a lot of clients. When things do break, tech support always comes to the rescue. -You can almost always find free food somewhere. - Your peers will go far out of their way to help you learn and grow. - Its really easy to get time off. Just request it in Paycom and if you have the PTO it will be approved.

Cons

- Pay is low, you can work for a competitor for a 50% increase in your salary. - Upper management is like a high school clique. Barely give you the time of day if you have any questions. Your manager will always have something going on that is more important than helping you. (like shopping for shoes online, or discussing golf with the boys, or complaining about their love life) -General lack of professionalism throughout the company. - NOTHING at this company is linear. Things change rapidly and there is no real plan in place. They just kind of throw things against the wall and run with whatever sticks. This will not be communicated to you until long after a decision is made. -Communication between departments is terrible. Each department has their own agenda and process to get things done. No synergy at all. This is often a point of frustration for customers as they get told 3 different things from 3 different departments. - Slimy techniques of not telling the full story to customers up front. Throw customers in 3 year contract (usually oversold products that they do not need) and when they call in to remove services after paying however many hundreds of dollars per month extra they are redirected to the company's binding terms and conditions. End of story. -The level of integrity in the sales department gets increasingly lower every month. You will be told to do "whatever it takes to process a credit card" - Hard to make any money in sales anymore. When I first started there were probably 75 account executives on the floor trying to break the elusive "$200k new revenue" goal. When I left there were probably 150+ Account executives and we still couldn't hit 200k. Overall I had a good experience at Nextiva. I learned a lot about sales from my peers who were extremely supportive, however the culmination of things stated above caused me to leave for a better opportunity.

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Nextiva Response
7y
Hello there - thank you for providing feedback to help us better the employee experience at Nextiva. Nextiva is one of the fastest growing tech companies in Arizona, and with that comes a lot change. We thank you for being patient, and growing alongside us during your employment with us. If you have any additional feedback, please feel free to email us at hr@nextiva.com.
5.0
Aug 2, 2018

Great place for hard workers!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great compensation and culture for those who have the attitude to work hard and play hard.

Cons

A large learning curve for many, leaving many people to become overwhelmed with expectations as a new employee.

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Nextiva Response
7y
Thank you for leaving Nextiva a review! We value your feedback as a current employee, and are happy to hear about your positive experience with us. We prioritize our team, and work hard to give them the resources they need to succeed. Please reach out to us at hr@nextiva.com to share any other comments or suggestions you may have.
1.0
Jun 1, 2018
Recommend
CEO approval
Business Outlook

Pros

- Decent job title to put on resume after leaving - Free food - Pipe dreams galore

Cons

Where to start... - The Onboarding Department is riddled with conflicts of interest. Tons if family ties running operations. - The pay for the same job title at any one of Nextiva's competitors, is 25% to 50% (and sometimes double) what Nextiva starts their employees at. - The annual reviews are pushed out until the last second and usually only yield a raise that is less than about 75 cents. - If and when you receive a raise, you won't actually see it reflected on your check until a couple months down the road. Nextiva DOES NOT compensate your backpay for those months. - Legally, Nextiva is supposed to pay out your PTO when you stop working there. This never happened and I seem to get the runaround when speaking with HR. - If they spent as much money on their employees and their employees' families as they do on free food, Nextiva 'Swag' (to turn you into a walking advertisement) and most of all: marketing materials to get new employees, everyone would be happy. - During hiring, they spend a lot of time convincing you that there are many growth opportunities within their company. The bottom line is even when you take on a new role, they are sure to give you way more responsibility than the small raise (if you get one) is worth...just to get you into a position and spend more time convincing you that it's not a dead end and Nextiva will one day be the next Google/Amazon/Apple. - they expect you to work ON SITE with no exceptions. This is simply for the purpose of micromanagement and to show partners/investors the amount of readily-available firepower they have on-site. Loads and loads and loads of pipe dreams and huge cult mentality (2 years I spent here before becoming too emotionally drained to stick around). Work here if you feel you deserve pain.

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Nextiva Response
8y
Hello – thank you for taking the time to write us. All reviews are appreciated because we firmly believe that there is always room to grow as a business. First, we’d like to express our regrets that you did not feel Nextiva met your expectations. We work hard to prioritize our employees as they are our biggest asset, and we want all of them to feel appreciated and valued. We offer fair employment, competitive wages, extensive PTO, and a flexible work schedule. In addition to that, Nextiva perks include free catered lunches, snacks, and Nextiva swag. We also take great pride in our top-of-the-line training, and the leadership skills our management team gains from it. We strive to cultivate a positive and forward-thinking work environment within our team, and are sad to see you did not feel the same way. We encourage you to reach out to hr@nextiva.com with any further concerns or suggestions you may have for our team.
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