Is Nextiva a good company to work for?

Nextiva has an overall rating of 3.5 out of 5, based on over 1,277 reviews left anonymously by employees. This rating has decreased by 13% over the last 12 months. 60% of employees would recommend working at Nextiva to a friend and 52% have a positive outlook for the business. The best reviews about Nextiva have been left by employees working as Customer Support , Customer Service Representative and Sales Development Representative (SDR) .

Does Nextiva pay their employees well?

According to anonymously submitted Glassdoor reviews, Nextiva employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nextiva. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Nextiva?

60% of Nextiva employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nextiva 3.7 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Nextiva?

Account Executive (113) , Sales (34) , Software Engineer (33) , Account Manager (24) , Customer Service Representative (21) , Marketing (21) , Customer Support (12) , Sales Development Representative (SDR) (12) , Sales Representative (12) , Customer Service (11) , Implementation Manager (11) , Inside Sales (11) , Sales Manager (11) , Senior Software Engineer (10) , Director (9)

What are the pros of working at Nextiva according to real employee reviews?

"They make you feel like you'll be successful and the culture really seems great." ((in 141 reviews)); "The work environment feels great and the people I`ve meet are awesome." ((in 125 reviews)); "Great team to work with and I made some really good friendships." ((in 62 reviews)); "The benefits overall are good and employees do feel valued here for their input." ((in 47 reviews)); "Great leadership in sales both old leadership and new." ((in 40 reviews))

What are the cons of working at Nextiva according to real employee reviews?

"In the past year there have been 3 rounds of layoffs reducing the work force and all the teams specially QA suffer this losses because the work load has tripled in some cases 1 single QA has to work with 3 different teams and inside each team there are different initiatives where all the team has to scramble to resolve." ((in 12 reviews)); "Their cycle of hire and fire is embarrassing and shows that upper management is clueless but continues to punish those doing the work while maintaining a superiority complex that they’re not part of the problem." ((in 11 reviews)); "Blatant favoritism occurred." ((in 5 reviews))

What are employees saying about Nextiva layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nextiva layoffs and their outlook for job security at Nextiva in 2026.

What are the top reviewed Nextiva locations?

Scottsdale , Phoenix , New York , Arizona City , Washington , Los Angeles , San Francisco , Boston , Saint Peters , Glendale , Mesa , Ypsilanti , Tulsa , Raleigh , Dallas , Southlake , Houston , Richmond , California City , Costa Mesa , Irvine , Santa Monica , American Canyon , Menifee , Sacramento , Los Gatos , San Jose , Santa Clara , Santa Maria , Wethersfield

Nextiva reviews

3.5

60% would recommend to a friend

(1,146 total reviews)

Tomas Gorny

66% approve of CEO

52% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.7

Work/Life balance

3.7

Compensation and benefits

3.6

Culture & values

3.4

Career opportunities

3.3

Senior management

Nextiva has an employee rating of 3.5 out of 5 stars, based on 1,146 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nextiva employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

1.0

Jul 17, 2023

Nextiva is a nightmare

Finance

Recommend

CEO approval

Business Outlook

Pros

Remote work Lunch provided when you come to the office Good work life balance

Cons

Favoritism is rampant throughout company Rules\company policy varies by department HR discusses internal discussion to different departments Unfair hiring practices exist. Wrong people are hired into leadership roles because of who they know Departments fight each other over issues instead of working together Department heads blame other departments for their own failures Processes change constantly without warning or training. Several huge layoffs within past year Constantly over worked and under appreciated Customer care is second, sales are the number 1 priority Salaried employees are constantly working during lunch break Databases have constant issues which have effect customer satisfaction

Nextiva Response

3y

Hi Friend. Please reach out to me direct at reviews@nextiva.com. I would love to team up with you around ideas and possible solutions to what you shared above. Your experience matters and I want you to feel heard. - Alex from Nextiva

1.0

Dec 5, 2022

Challenging culture

Channel manager

Recommend

CEO approval

Business Outlook

Pros

Nextiva has a good VoIP and Fax service, then it drops off. Another pro is that I will never have to schedule another meeting using NextivaOne

Cons

The culture has become challenging in the last year. High turnover, poor product launches and a fractured culture has led to this sad state. The culture is divided into camps, innovation, former Ring Central leaders and legacy. Unfortunately, the lack of clear strategy has left a wake that might be tough to recover.

Nextiva Response

3y

Thank you for sharing your feedback. We are extremely proud of the products and services we offer. We launched NextivaONE this past summer and it continues to receive excellent reviews from industry experts. As we continue to evolve as a company, we're learning where we have opportunities to improve. A little over a year ago, we decided to take on capital to further accelerate our pursuit of aggressive goals and ambitions. We expanded in many areas across the business, while almost doubling the size of our team. Unfortunately, by doing so, we drifted away from the discipline, culture, and values that have been part of our DNA since the inception of the business. Our recent changes allow us to get back to the core of who we are as a company in due time. If you have any questions or would like to provide further insight, please email us at teamnextiva@nextiva.com.

5.0

Apr 14, 2019

Good culture

Customer service specialist

Recommend

CEO approval

Business Outlook

Pros

Great company culture, promoted through lots of events, good benefits, etc. I found this kept most of the staff well motivated and happy

Cons

Get promoted - worked super hard and did well. There is wonderful room for growth and development and the support of all the team members is wonderful.

Nextiva Response

7y

We're so glad to hear you enjoyed your time at Nextiva, and we wish you all the best in your future career.

Viewing 274 - 276 of 1,146 Reviews

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