Is Nextiva a good company to work for?

Nextiva has an overall rating of 3.5 out of 5, based on over 1,277 reviews left anonymously by employees. This rating has decreased by 13% over the last 12 months. 60% of employees would recommend working at Nextiva to a friend and 52% have a positive outlook for the business. The best reviews about Nextiva have been left by employees working as Customer Support , Customer Service Representative and Sales Development Representative (SDR) .

Does Nextiva pay their employees well?

According to anonymously submitted Glassdoor reviews, Nextiva employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nextiva. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Nextiva?

60% of Nextiva employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nextiva 3.7 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Nextiva?

Account Executive (113) , Sales (34) , Software Engineer (33) , Account Manager (24) , Customer Service Representative (21) , Marketing (21) , Customer Support (12) , Sales Development Representative (SDR) (12) , Sales Representative (12) , Customer Service (11) , Implementation Manager (11) , Inside Sales (11) , Sales Manager (11) , Senior Software Engineer (10) , Director (9)

What are the pros of working at Nextiva according to real employee reviews?

"They make you feel like you'll be successful and the culture really seems great." ((in 141 reviews)); "The work environment feels great and the people I`ve meet are awesome." ((in 125 reviews)); "Great team to work with and I made some really good friendships." ((in 62 reviews)); "The benefits overall are good and employees do feel valued here for their input." ((in 47 reviews)); "Great leadership in sales both old leadership and new." ((in 40 reviews))

What are the cons of working at Nextiva according to real employee reviews?

"In the past year there have been 3 rounds of layoffs reducing the work force and all the teams specially QA suffer this losses because the work load has tripled in some cases 1 single QA has to work with 3 different teams and inside each team there are different initiatives where all the team has to scramble to resolve." ((in 12 reviews)); "Their cycle of hire and fire is embarrassing and shows that upper management is clueless but continues to punish those doing the work while maintaining a superiority complex that they’re not part of the problem." ((in 11 reviews)); "Blatant favoritism occurred." ((in 5 reviews))

What are employees saying about Nextiva layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nextiva layoffs and their outlook for job security at Nextiva in 2026.

What are the top reviewed Nextiva locations?

Scottsdale , Phoenix , New York , Arizona City , Washington , Los Angeles , San Francisco , Boston , Saint Peters , Glendale , Mesa , Ypsilanti , Tulsa , Raleigh , Dallas , Southlake , Houston , Richmond , California City , Costa Mesa , Irvine , Santa Monica , American Canyon , Menifee , Sacramento , Los Gatos , San Jose , Santa Clara , Santa Maria , Wethersfield

Nextiva reviews

3.5

60% would recommend to a friend

(1,146 total reviews)

Tomas Gorny

66% approve of CEO

52% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.7

Work/Life balance

3.7

Compensation and benefits

3.6

Culture & values

3.4

Career opportunities

3.3

Senior management

Nextiva has an employee rating of 3.5 out of 5 stars, based on 1,146 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nextiva employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

1.0

Apr 23, 2024

Ride the ramp and exit through the gift shop

Sales

Recommend

CEO approval

Business Outlook

Pros

Free lunches on Tuesday and Thursday

Cons

My advice if you accept an offer here is to continue to interview, keep your open to work on, ride the ramp, and exit after you get a good look under the hood. Like most people who review companies on this site, I thought it would be different for me. This has been probably the worst experience that I've had with an organization.

Nextiva Response

2y

Hi Friend! We appreciate the time you dedicated to Nextiva. Wishing you all the best in your future pursuits and hoping they align perfectly with your aspirations. - Alex from Nextiva

1.0

Sep 4, 2023

Horrible Company

Account executive

Recommend

CEO approval

Business Outlook

Pros

Other Account Executives are great to work with

Cons

Direct management and executive leadership are a joke. Every month they say what they are trying to fix but don’t and then blame the AE’s for not hitting quota. They will micromanage you to death but don’t hold themselves accountable. If you join this company you will learn what it feels like to die a slow death, there are no paths to promotion or educational sources to improve yourself. If you want to develop a career stay away from this company at all cost.

Nextiva Response

2y

Hello, Friend. Thank you for your feedback! We agree we have some of the best AEs to work alongside in the industry! We also agree that the last 2 years have been rough and we acknowledge that there were some changes needed on the team. We have recently hired new leadership that in just a short time has begun to bring back the Nextiva culture that helped us grow so quickly in the beginning, we are focusing on Amazing service not just to our external customers but to our internal ones as well. We are confident that in short order we will live up to yours and other’s expectations. If you are interested in learning more about what we are doing, we’d love to chat with you. Email us at reviews@nextiva.com! - Alex from Nextiva

1.0

Apr 1, 2021

Cluster

Tier ii account executive

Recommend

CEO approval

Business Outlook

Pros

They will hire anyone that will do anything for work.

Cons

Sales managers are unprofessional. Calls get transferred to your line when they should be going to extremely knowledgable engineers, and you’re left being sworn at. Less than a month into the “remote position” that was advertised, we are being rushed back into an office. Not the office in Scottsdale that I applied to either which would be fine assuming there was no virus. No, one that’s in downtown Phoenix. No option to work from home, to the point where they just let their top manager by every metric resign because he lives in Kansas City. This company churns and burns and is a turnover machine that doesn’t actually care about its employees. Also, the health insurance is so bad/expensive/Cigna, that I can’t even accept it. So my wife is out working over time to pay for insurance because Nextiva cheats out everywhere.

Nextiva Response

5y

Thank you for taking the time to leave us a review. While we appreciate your feedback, there is some false information in your review. At this time, Nextiva is not requiring any of its employees to return to the office, but we have welcomed some teams back using new office protocols to keep everyone safe and healthy. Our roles have always been advertised as temporarily remote due to COVID-19 with the expectation that once safe, we will return to the Scottsdale office (we do not have an office in downtown Phoenix). We're sorry to hear that you have had a poor experience with management and that our benefits didn’t match your expectations. We would encourage you to review our four different medical plans to select the best fit for you. Please don’t hesitate to reach out to the People Team at people@nextiva.com if you have any further questions or concerns.

Viewing 292 - 294 of 1,146 Reviews

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Mid-Market Account Executive

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Nextiva

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Ride the ramp and exit through the gift shop

Horrible Company

Cluster

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