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      NiCE

      Engaged Employer

      NiCE Technical Support Manager reviews

      3.0

      100% would recommend to a friend

      (2 total reviews)
      avatar

      Scott Russell

      12% approve of CEO

      100% positive business outlook

      Ratings by category

      4.0

      Career opportunities

      3.2

      Diversity & inclusion

      3.2

      Compensation and benefits

      3.1

      Culture & values

      3.1

      Work/Life balance

      3.1

      Senior management

      Ratings by demographic groups

      Reviews by job title

      2 reviews
      3.0
      Feb 8, 2026

      Hybrid work, works!

      Manager, technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Personal home time works in balance with office time

      Cons

      Required office hours and days are strictly enforced

      avatar
      NiCE Response
      5mo
      Thank you for your review. At NiCE, we’re committed to investing in our employees by fostering a positive work culture. This comes through in initiatives such as our NiCE-FLEX hybrid model, which provides ultimate flexibility for employees, comprising 2 days in the office each week, and 3 days of remote work. Wishing you continued success in your career journey with us!
      3.0
      Jan 12, 2026

      Strong learning environment with opportunities for growth, but with room to improve execution

      Technical support manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great exposure to enterprise-level SaaS platforms and complex customer environments. Strong collaboration with cross-functional teams like Engineering, Product, and Customer Success. Fast-paced environment that encourages problem-solving, ownership, and continuous learning. Leadership opportunities for those willing to step up and drive change.

      Cons

      High workload and frequent priority changes can create pressure and impact work-life balance. Some processes and tools could be better aligned after organizational changes. Communication between teams is sometimes reactive rather than proactive, especially during transitions or large initiatives.

      avatar
      NiCE Response
      6mo
      Thank you for sharing your experience. As a market leader, we hire top talent and offer opportunities to engage in high impact projects – empowering our employees to contribute meaningfully to our collective success. Our annual employee surveys consistently highlight open communication as a key strength of our organization. We wish you the best in your professional endeavors!
      Related searches: NiCE Manager, Technical Support jobs | NiCE Manager, Technical Support salaries | NiCE benefits | NiCE interviews
      NiCE reviewsNiCE Manager, Technical Support reviews

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