NiCE reviews

3.9

78% would recommend to a friend

(3,050 total reviews)
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Scott Russell

85% approve of CEO

75% positive business outlook

NiCE has an employee rating of 3.9 out of 5 stars, based on 3,050 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
4.0
Jan 6, 2014

Lots of changes monthly

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

High pay scale for the experience you bring and the willingness to work hard.

Cons

Customer Service Manager's stab you in the back. "Advocates" for the customer at the expense of company cohesiveness (all for customer kudos and a magnum of liquor at Christmas)

5.0
Apr 4, 2013

Good Strong Company!

Recommend
CEO approval
Business Outlook

Pros

Folks at NICE tend to have been at the company for a longer than normal period of time. Diversity.

Cons

Depending on the Area of the Company employed - Work Life Balance can become a challenge. Late night and weekend cuts are sometimes the norm.

2.0
Jan 27, 2013

High Growth, High Expectations, Lack of support

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Has a strong brand and a great product. Strategic vision is coming together. Most of their employees go above and beyond what they should be expected to do to fill the gaps because of understaffing.

Cons

There seems to be a glass ceiling for Americans, especially women. Everyone is expected to do the work of 2 people. It is hard to give high customer service because of lack of resources/investment in services and infrastructure.

Viewing 331 - 333 of 3,050 Reviews

Glassdoor has 3,219 NiCE reviews submitted anonymously by NiCE employees. Read employee reviews and ratings on Glassdoor to decide if NiCE is right for you.