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      NiCE

      Engaged Employer

      NiCE reviews

      3.9

      78% would recommend to a friend

      (3,050 total reviews)
      avatar

      Scott Russell

      85% approve of CEO

      75% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.9

      Culture & values

      3.9

      Work/Life balance

      3.8

      Career opportunities

      3.6

      Senior management

      3.6

      Compensation and benefits

      NiCE has an employee rating of 3.9 out of 5 stars, based on 3,050 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      2.0
      Sep 18, 2024

      Stay far away if you want to get paid!

      Sales development representative (sdr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      The employees are great and super friendly and helpful. Good product market fit. Flexible schedules and they value work/life balance.

      Cons

      No training. Rules of engagement are constantly changing. Poor upper management. Commission structure constantly changing so you never get paid what you are owed. Terrible communication between management and employees as well as between all the different departments.

      avatar
      NiCE Response
      1y
      Our employee surveys consistently show that there is great satisfaction with the leadership of our managers. Also, we certainly do focus on employee development as we believe that our employees are our strongest asset. We take great pride in our Learning & Development programs for our employees, offering multiple learning platforms suited to a wide range of roles. If you are not familiar with all of our programs and offering, you can contact NICE Learning, search our NICEweb, or reach out to your manager / HR business partner in order to discuss your specific concerns.
      4.0
      Jul 5, 2024

      Impactful and Varied Technolgies

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great place to work for exposure to multiple technologies, industries and growth opportunities. Long term strategies for AI, automation and predictive modeling in the customer experience space have NICE on the leading edge of the CX industry, and continuously provide skill and opportunity for growth for tech personnel. Flexible work environment among globally distributed teams.

      Cons

      Consequence of growth-through-acquisition over the past several years - internal silos among product groups, infrastructure and supporting teams causes some challenges in problem solving and support for customers, which is sometimes visible to the customer. This can lead to dissatisfaction, translating to low feedback scores (NPS), which affects nearly everyone in the company during evaluations and bonus time.

      avatar
      NiCE Response
      1y
      NICE offers impactful technology to its customers which makes NICE a market leader in the industry in all its products domains. We wish you ongoing success in your career journey at NICE.
      3.0
      Jul 3, 2024

      Middle Managemt is great

      Professional services engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Middle management will have your back, no matter the situation. Executive levels are going though some changes. But would rather bring in new people, than take care of those that have paid their dues. Hopefully the upcoming changes, will bring a better balance.

      Cons

      Pay is lower than similar jobs elsewhere.

      avatar
      NiCE Response
      1y
      Thanks for taking the time to share some of your thoughts. Our employee surveys consistently show that there is great satisfaction with the leadership of our managers. We wish you ongoing success in your career journey at NICE.
      Viewing 367 - 369 of 3,050 Reviews
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      ReviewsNiCE reviews

      Glassdoor has 3,219 NiCE reviews submitted anonymously by NiCE employees. Read employee reviews and ratings on Glassdoor to decide if NiCE is right for you.