NiCE reviews

3.9

78% would recommend to a friend

(3,051 total reviews)
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Scott Russell

85% approve of CEO

75% positive business outlook

NiCE has an employee rating of 3.9 out of 5 stars, based on 3,051 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
4.0
Nov 11, 2022
Recommend
CEO approval
Business Outlook

Pros

The tech stack that NICE is creating is innovative and gives a lot of room to explore and push boundaries. Generally, you are surrounded by smart people who want to do well. You are pushed to build cool and interesting products, which makes work exciting (at least to me).

Cons

Compensation does not meet what you would expect from a tech leader like NICE. I do not expect FAANG-level comp, but market-rates would be good. Raises and bonuses have been extremely slim, not even coming close to the rate of inflation, since 2019, and after the Job Architecture initiative (which aligned job roles to titles), compensation was not updated to reflect what employees are doing. Beyond compensation, we are being asked to do a whole lot with very little. In our particular division, we do not have the technical skill in some places to meet the goals being set out for us. The people are there, but there is a hesitation to put people on performance improvement plans or replace them

4.0
Sep 13, 2022

Nice to work at NICE. Could be GREAT!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Understanding and helpful upper management. - Advancement encouraged and supported. - Great product that continues to grow. - Correct messaging for the current contact center landscape. - Helpful coworkers. - Gartner leader 8 years running. - Compensation is above average when compared to other organizations in the space.

Cons

- Documentation on processes and products is lacking and availability and access is varied at best. This in turn leads to a reliance on tribal knowledge. The problem with tribal knowledge is that it leads to time being spent explaining things to co-workers as opposed to performing one's primary job responsibilities. - Dealing with a lot of attrition at the moment for various reasons. This coupled with the reliance on tribal knowledge can leave newer employees feeling left in the lurch.

4.0
Aug 25, 2022

Work is work

Recommend
CEO approval
Business Outlook

Pros

Company likes to spoil employees and makes efforts to make work as fun as it can be. Hybrid schedule with no intention to return to office full time.

Cons

Everyone is overworked. It can be difficult to feel like you’re accomplishing anything because everyone is pulled in a million directions.

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NiCE Response
3y
Thank you for your thoughtful and balanced review. It would be great to hear more about your positive or negative experiences. I would love to discuss your concerns further, please reach out to me at mike.stuy@nice.com . At NICE CXone, we work hard to maintain a respectful, productive work environment, and we take everyone’s concerns seriously. Thank you again for your review.
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Glassdoor has 3,220 NiCE reviews submitted anonymously by NiCE employees. Read employee reviews and ratings on Glassdoor to decide if NiCE is right for you.