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      NiCE

      Engaged Employer

      NiCE reviews

      3.9

      78% would recommend to a friend

      (3,044 total reviews)
      avatar

      Scott Russell

      84% approve of CEO

      75% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.9

      Culture & values

      3.9

      Work/Life balance

      3.8

      Career opportunities

      3.6

      Senior management

      3.6

      Compensation and benefits

      NiCE has an employee rating of 3.9 out of 5 stars, based on 3,044 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      1.0
      Feb 8, 2023

      Honestly not good

      Senior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      None I can think of

      Cons

      This is a large company so experiences will definitely vary. However, what I went through was frustrating. Equipment is sub-par Not enough licenses for key software components Documentation contradicts itself Employees are asked to set up their environment but experienced developers can take up to 6 weeks to get everything working.

      1.0
      Jan 15, 2023

      Not a good company, Nice product

      Senior district sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The cloud solution is a slick

      Cons

      Comp plan is horrible. Quota is unattainable - Raised it 123% from the previous year. $2.2M - $4.9M Removed products that you were previously paid on but still had to sell them. Benefits plan is below avg. Public company but no stock purchase plan. They talk highly about their sales enablement, however, there is no enablement. It is quantity over quality. Focus is on getting as many people through a training class instead of making sure those attendees are enabled.

      avatar
      NiCE Response
      3y
      Thank you for your feedback. We believe that growing together at Nice CXone is essential for our success. Growth requires feedback, positive or negative. We are grateful that you shared your review with us. Our culture is very important to us and is a top priority. We believe if we can have a productive, fun culture; our employees can thrive in their careers at CXone. We strive to listen to all forms of feedback, and we truly appreciate your input in this GlassDoor review.
      1.0
      Mar 23, 2022

      Toxic Sr Leadership

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      If recently hired from outside, you would be paid anywhere between 20-40% higher than those that have been with the company for more than 5yrs. Outside hires are somehow worth more, which is why a lot of long-timers have left to go to competitors.

      Cons

      NICE knows very little about working in the cloud. The addition of inContact helped bandaid NICE solution to function as a cloud, but it was nothing more then a bandaid solution. Dont plan on having a personal life, unless you are bff's with Sr Leaders. I never knew how bad the benefits were, until i left. Expect high deductibles, high pay deduction and poor coverage. It wasn't always this way.

      Viewing 46 - 48 of 3,044 Reviews
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      ReviewsNiCE reviews

      Glassdoor has 3,212 NiCE reviews submitted anonymously by NiCE employees. Read employee reviews and ratings on Glassdoor to decide if NiCE is right for you.