NiCE reviews

3.9

78% would recommend to a friend

(3,046 total reviews)
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Scott Russell

84% approve of CEO

75% positive business outlook

NiCE has an employee rating of 3.9 out of 5 stars, based on 3,046 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
2.0
Jan 15, 2015

Can't quite get it together...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- competitive benefits - lots of mobility across roles and geographies - lots of opportunity to impact improvements - good employee morale programs (parties, food, awards, etc.) - leadership desire to do and be better (just not executing on it for reasons described below)

Cons

- total emphasis on cost control at the expense of product quality, innovation, learning, program excellence, efficiency and customer experience. Isn't possible for a high tech company to continue operating in this manner and remain successful. Note that growth is almost exclusively from acquisitions. - low trust culture: more tightly held decision-making than I've seen at any other company. Several top-talent leaders left because they were not allowed to make key decisions for their groups - lots of responsibility and accountability without authority which is senseless. - Mostly C and below talent, A talent gets frustrated with the tight control and mediocrity built into the culture and leaves. - Infrastructure and processes are so inefficient and clumsy that it becomes a serious barrier to getting one's job done. - Very much a glass ceiling for non-Israelis. Israelis are routinely given preference for leadership jobs outside of Israel, even when they are nowhere near as qualified as local candidates. This really hurts the business in many ways. - Work-life integration for most is non-existent. There is a belief that if you don't work 60-80 hours every week, you're not really committed. Employees who are parents of children routinely have to sacrifice their relationships to be successful.

1.0
May 8, 2023
Recommend
CEO approval
Business Outlook

Pros

- Healthy base salary - Industry-leading technology - Ongoing trainings available to sales teams

Cons

- Onboarding training wasn't very helpful...watch 40 hours worth of videos on products and that's it - Complex sales plan and hard to determine when you'll be paid on deals - Extremely difficult to navigate internal teams/channels to get sales support, quotes, book deals, and ongoing support of clients. - Quite a few empty promises (simpler comp plan, better support for pricing deals, etc) - Quotas jumped by more than 60% in 2023 by going from TCV to ACV. - Benefits package is so-so

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NiCE Response
3y
Thanks for your feedback. Our position as the market leader emphasizes the value we place on innovation and being at the forefront of new developments and technologies. At NICE, we pride ourselves on nurturing our dedicated and brilliant employees with great benefits, and numerous learning and development programs. We hire top talent and our "pay for performance" culture ensures that strong performers are duly compensated. Employees are always encouraged to give feedback and insights on how to further improve our working environment and culture. We wish you great success in your future career.
1.0
Feb 15, 2023

Big Mess

Recommend
CEO approval
Business Outlook

Pros

Ok benefits, WFH, smart people

Cons

Below market comp., high quota, no transparency with commission structure. Lack of transparency and honesty when dealing with employees. revolving door.

avatar
NiCE Response
3y
Thank you for your feedback. We believe that growing together at Nice CXone is essential for our success. Growth requires feedback, positive or negative. We are grateful that you shared your review with us. Our culture is very important to us and is a top priority. We believe if we can have a productive, fun culture; our employees can thrive in their careers at CXone. We strive to listen to all forms of feedback, and we truly appreciate your input in this GlassDoor review.
Viewing 43 - 45 of 3,046 Reviews

Glassdoor has 3,214 NiCE reviews submitted anonymously by NiCE employees. Read employee reviews and ratings on Glassdoor to decide if NiCE is right for you.