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      NiCE

      Engaged Employer

      NiCE reviews

      3.9

      79% would recommend to a friend

      (3,055 total reviews)
      avatar

      Scott Russell

      85% approve of CEO

      75% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.9

      Culture & values

      3.9

      Work/Life balance

      3.8

      Career opportunities

      3.7

      Compensation and benefits

      3.6

      Senior management

      NiCE has an employee rating of 3.9 out of 5 stars, based on 3,055 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      4.0
      Jan 13, 2026

      Potential for great things

      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      New ceo has good vison and is trying to build change.

      Cons

      Slow moving culture and takes a meeting to get things done

      avatar
      NiCE Response
      5mo
      Thank you for sharing your experience. At NiCE, our vision remains strong – enabling global enterprises to unlock real value by leveraging AI at scale. You’re right that it’s an exciting time with our new CEO and his AI-first strategy – the excitement is felt across our company globally. We wish you continued success in your career journey with us!
      4.0
      Dec 31, 2025

      So far so good

      Senior implementation specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      good managers, no micromanagement, its been the best place I've worked at so far in 17 years.

      Cons

      some of the new software is "figure it out" not alot of KBs or depth for us to draw on

      avatar
      NiCE Response
      6mo
      Thank you for sharing your experience. At NiCE, we take pride in fostering a positive work culture, and it’s fantastic to hear this has been the best place you’ve worked at in your career. We’re passionate about continuous innovation and learning, and constantly work to make our tools and resources even more intuitive and impactful. Wishing you continued success at NiCE!
      4.0
      Dec 12, 2025

      Brief overview

      Senior project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Profitable and market leader in their space

      Cons

      new products not tested enough before release; lots of work; Senior management is all new now so future direction is unclear

      avatar
      NiCE Response
      6mo
      Thank you for sharing your experience. At NiCE, our vision is clear – enabling global enterprises to unlock real value by leveraging AI at scale. We take pride in building robust products that undergo rigorous testing before release, and we’re deeply committed to continuous innovation. Leadership transitions bring fresh energy and sharper focus, and our new senior management team is accelerating this journey with clarity and purpose. Wishing you the very best in your professional endeavors!
      Viewing 484 - 486 of 3,055 Reviews
      Related searches: NiCE jobs | NiCE salaries | NiCE benefits | NiCE interviews
      ReviewsNiCE reviews

      Glassdoor has 3,224 NiCE reviews submitted anonymously by NiCE employees. Read employee reviews and ratings on Glassdoor to decide if NiCE is right for you.